Student Program Coordinator, Guest Services

Job description

Job ID: 43109

Full/Part Time: Full-Time

Regular/Temporary: Regular

Apply On Or Before: 01/01/9999


Guest Services Oglesby Union Student Affairs


Assists with the coordination and facilitation of Oglesby Union Guest Services, including event management, planning, and permitting in spaces managed by the Division of Student Affairs. Facilities and services managed by this position are available seven days per week.
Processes reservation requests from Recognized Student Organizations (RSOs), coordinates event details, and inputs necessary information into EMS software. Ensures event types and setups are compatible with space. Reassigns space to maximize usage. Obtains all needed information prior to events taking place. Serves as a backup point-of-contact for Public Functions Coordinator and Reservations Coordinator I. Supports events on evenings/weekends as needed.
Works as an event planner for the Oglesby Union and serves on the Event Planning Committee. Attends weekly meetings and participates in event consultations. Serves as a resource to student event planners and works closely with staff and students to manage event permitting and approvals processes.
Coordinates efforts with other full-time staff members to hire and train student reservations assistants and welcome/information desk personnel. Supports all student employees in Guest Services and provides information about reservations and events as needed. Attends weekly staff meetings and all training events for student employees.
Meets with and reviews reservations policies, guidelines, and best practices with students and faculty/staff members who plan and/or coordinate events. Provides training as to the use of online reservations tools and resources to users needing assistance. Solicits and provides feedback about reservations processes. Recommends improvements to the same.
Assesses space use fees and other necessary charges to applicable reservations and receives payment of invoices in a timely manner. Follows up accordingly and ensures prompt payment of balances due.


Bachelor's degree and two years of experience; or a high school diploma/equivalency and six years of experience.
(Note: or a combination of post high school education and experience equal to six years.)
Ability to demonstrate effective customer service skills.
Ability to effectively train and direct the work of others.
Ability to establish and maintain effective working relationships and utilize conflict resolution skills.
Experience prioritizing, organizing, and performing multiple work assignments simultaneously.
Knowledge of the principles and practices of student program planning, development, and evaluation.
A valid State of Florida or Georgia driver's license or the ability to obtain.


A Bachelor's degree, one year of full-time experience in higher education; or A Master's degree in Student Affairs, Higher Education, College Student Personnel, Student Development, or a related field.

University Information

FLORIDA STATE UNIVERSITY - AN OVERVIEW Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores - Strength, Skill and Character.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Programs in physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law are consistently included in the top public university lists.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory - home to the world's most powerful magnets.
For further information on Florida State University, please visit
Mission: The Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts. The University is dedicated to excellence in teaching, research, creative endeavors, and service. The University strives to instill the strength, skill, and character essential for lifelong learning, personal responsibility, and sustained achievement within a community that fosters free inquiry and embraces diversity.
Vision: The Florida State University will be one of the world's premier institutions of higher education, devoted to transforming the lives of our students, shaping the future of our state and society, and offering programs of national and international distinction in a climate of inquiry, engagement, collegiality, diversity and achievement.
Governance: Florida State University is administered through the collaborative efforts of statewide entities, including the Board of Governors of the State University System and the university-based entities, including the Florida State University Board of Trustees, the University administration, and, within the University, the schools, colleges, departments, centers, and institutes that carry out the University's educational, research, and public service missions. Each of the two satellite campuses, FSU-Panama City, and FSU-Panama, has a separate administrative process, as well. The powers and duties of each administrative unit are defined by the Florida Constitution, by Florida statutes or administrative rules, by the FSU Constitution, and by policies established by the University administration, college, or department. The conduct of university business is subject to the open meeting and records requirements of the Florida "Sunshine laws", set forth in Florida Statutes Section Chapter 286.
Tallahassee Please click on the following link to learn more about Florida's capital city:

Pay Plan

This is an A&P (Administrative and Professional) position.


Evenings and weekend work may be required for this position.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Request Letters of Reference

This position requires that you have cover letter, three confidential professional letters of recommendation submitted on your behalf. Follow the steps below to request these letters through our system:
1) After submitting your application, click the Return to Job Search link;
2) Click the My References link;
3) Click the Send/View Reference Request button next to the appropriate position; and
4) Follow the steps on that page to send your references a system generated email requesting they submit a letter of recommendation on your behalf.
You may also return to the My References link and click on "Send/View Reference Request" to see if your references have responded, add additional references, or resend requests.

Open until filled

This position is being advertised as open until filled.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU's Equal Opportunity Statement can be viewed at:





Diversity Profile: University



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Job No:
Posted: 3/15/2018
Application Due: 4/18/2018
Work Type: