Administrative Assistant, Pioneer ID Card Office
The Pioneer ID Card Office exists to give DU students, faculty and staff reliable and verifiable identification. The office provides access to facilities, dining and special events, and is committed to ensuring Pioneer ID Cards work properly and the accounts connected to those cards are managed properly.
This position is responsible for the day-to-day operations of the Pioneer ID Card Office, including, but not limited to: ID card production, customer service, troubleshooting, cashiering, data entry, and accounting. The position reports to the ID System Administrator.
Administer the production of new and replacement ID cards and RTD Passes for all students, faculty, and staff. Manage all daily operations of the office including covering shifts, inventories, and maintaining the integrity of the system. Assist customers with debit accounts, meal plans, ID card problems, and questions. Process requests for privileges and building access. Accept payment and process transactions for Flex and Bookstore deposits, issuing ID cards, RTD Passes, ISIC cards, copy cards, and passport photos. Responsible for balancing and closing registers at end of day. Assist in the operation of the freshman orientation carding event. Assist with the production and distribution of the pre-printed ID card requests. Assist in troubleshooting system errors and processing user requests for reports and information. Perform accounting tasks as necessary, on a weekly, bi-weekly, semi-monthly, monthly and quarterly basis. Review daily system import logs to ensure successful completion. Review and process employee termination lists, revoking all necessary privileges, notifying relevant departments, and expiring cards as needed.
Perform accounting tasks as necessary, on a weekly, bi-weekly, semi-monthly, monthly and quarterly basis. Review daily system import logs to ensure successful completion. Review and process employee termination lists, revoking all necessary privileges, notifying relevant departments, and expiring cards as needed. Update the Balanced Scorecard data.
Knowledge, Skills and Abilities
- Demonstrate excellence in serving customers in high stress, fast-paced conditions.
- Ability to effectively present information one-on-one to customers, clients, and other employees.
- Ability to communicate on the phone in a professional manner.
- Ability to work under pressure of time deadlines and interruptions.
- Management and conflict resolution skills.
- Possess basic math and accounting skills, and knowledge of cash handling procedures.
- Ability to embrace and develop proficiency with computer technology quickly and easily.
- High School diploma or GED.
- Customer Service experience.
- Cash handling experience.
- Accounting and reconciliation experience.
- Experience with Banner, Blackboard Transact, and CORE OneStep cashiering system.
Office Hours: Monday - Thursday: 9am-6pm; Friday: 10:00 am - 3:00 pm. Schedule varied.
For best consideration, please submit your application materials by 4:00 p.m. (MST) Tuesday, March 27, 2018.
Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.
Please include the following documents with your application:
- Cover Letter
NOTE: The online system is limited to uploading 10 files. Please combine content if necessary to get all content uploaded.
The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.
All offers of employment are based upon satisfactory completion of a criminal history background check.