Senior Audiovisual Technician
I. JOB OVERVIEW
Job Description Summary:
GW Libraries and Academic Innovation (GWLAI) is a catalyst, a spark to generate new ideas and new possibilities. Responsive to the changing landscape of information and education, being sensitive both to traditional and emergent modes of communication, we bring together diverse constituents of faculty, students, and staff in a highly collaborative, dynamic, and deeply engaged intellectual community to support research, teaching and learning. As part of the larger George Washington University, we are a nexus where exciting things happen, where change happens, where growth happens.
Reporting to the Manager, Academic Technology Operations, the Senior Audiovisual Technician works within the division's Academic Technologies team. The Senior Audiovisual Technician is responsible for:
- Training front-line and intermediate-level audiovisual technicians on audiovisual best practices and troubleshooting techniques.
- Performing advanced-level service functions as needed to maintain full operational status of contract and classroom technology. This includes evaluating issues escalated from front-line support personnel, replacing audiovisual equipment, conducting signal flow analysis, testing cables, testing audiovisual systems, documenting system changes, and repairing classroom technology hardware.
- Monitoring and managing audiovisual and IT systems using remote management and monitoring tools.
- Leading routine team projects including equipment maintenance and technology upgrades.
- Performing classroom technology support tasks including dispatch support, classroom event support, classroom maintenance, technology remote monitoring, customer training (one-on-one and small group), return merchandise authorization (RMA), incident management, and problem management.
- Applying configuration updates to audiovisual systems, troubleshooting and debugging AV control systems, and deploying audiovisual control files.
- Operating and troubleshooting multiple IT platforms (mobile and non-mobile) and operating systems.
- Reviewing, analyzing, and recommending classroom technology improvement opportunities. This includes performing site surveys, quality assurance analysis, and problem management analysis.
- Coordinating with functional managers and team leads for specific technical duties during audiovisual installation projects.
- Collaborating with engineering team on design approval and AV system improvement ideas.
This position is based at GW's Foggy Bottom campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.Minimum Qualifications:
Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
- Working competency in Microsoft Office and Google Suite applications.
- Excellent written and verbal communication skills.
- Leadership skills in training front-line technicians and leading small installation crews.
- Self-motivated, self-starter, well-organized.
- Experience with installation and commissioning of audiovisual systems.
- Experience managing small projects and reporting project/task status and problems to up line management.
- Course certification for audiovisual products.
- Knowledge of network-based troubleshooting.
- Strong communications and customer service skills.
- Innovative problem solver.
- InfoComm CTS-I certified.
- Comptia Network+ certified.
II. JOB DETAILS
Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: University Libraries Family Academic Technology Sub-Family Audiovisual Technology Stream Individual Contributor Level Level 1 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday-Friday, 7am - 4pm or 11am - 8pm, and occasional weekends. Position Designation: Non-Essential: Employees who are not required to work unless directed to do so by their supervisor. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:
In order to gain a better understating of your experience, the professional experience section of your resume must include months in addition to years. For example, instead of “2014 – 2015,” it should include “April 2014 – January 2015” or similar information.Internal Applicants Only? Yes (University Wide) Posting Number: S007071 Job Open Date: 03/13/2018 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Does the professional experience section of your resume include months?
- * Are you currently employed with The George Washington University?
- Cover Letter
Documents needed to Apply
- Cover Letter