Academic Advisor & Student Success Specialist - River Falls Campus

Job description

Posting # 2018-1260
Location US-WI-River Falls
Category Professional
Close Date 4/1/2018
Type Full-Time
FLSA Status Exempt
Hourly Pay Rate/Salary Based on professional, level 2: $51,225
Hours per Week Full-time
Work Schedule Salaried position
Anticipated Start Date As soon as possible

Overview and Responsibilities

The Academic Advisor & Student Success Specialist assists students in making informed decisions about academic matters including advisement on programs, admission, registration, financial aid, and related topic areas at the River Falls campus. The Academic Advisor & Student Success Specialist will identify, assess, advise, support and case manage new and continuing students deemed at-risk for the purpose of improving student performance through target interventions. This position supports administration, the Student Service team and instructional staff. This position is part of the Academic Advising and Student Success team and reports to the Director of Advising and Services. The duties and responsibilities of this position are germane only to the policies and procedures set forth by CVTC as well as the affiliated local, state, and federal programs associated with an education institution. Any licensure or certification which is required for this position is stated in this job description; individuals are expected to perform duties only in the scope of the position as written.


  • Assist students in a smooth transition from high school, other college, employment or unemployment to CVTC.
  • Assist perspective and continuing students by providing academic advisement to ensure successful progression into CVTC programs.
  • Provide academic advising to current students, including academic plans, regarding programs of study, program qualifications, course content, course selection, prerequisites, recommended course load, advanced standing process, registration, withdrawal, satisfactory academic progress (SAP) and graduation.
  • Meet with new and continuing students to provide information and advisement regarding programs, registration, admission, assessments (e.g., Accuplacer, Inventory of Student Success (ISS)), financial aid, waiting lists, and related topic areas.
  • Assist other enrollment management functions to ensure successful matriculation and retention of students including assessment, advisement, admission, orientation, and registration.
  • Respond to student concerns/problems by advising or referring students to appropriate college resources.
  • Evaluate transfer credits and advises students regarding transferability of courses to and from CVTC.
  • Assist students with degree audit process; refer to faculty, registrar and academic deans when appropriate.
  • Resolve student questions or concerns on academic policies, procedures and standards.
  • Coordinate and conduct group advisement sessions for new and continuing students.
  • Record, monitor and maintain student records. Assist students with student record processing and procedures (e.g., graduation audit, R-list), questions about course schedule, block scheduling, program requirement sheets, course selection and documented substitutions.
  • Coordinate the development, implementation and case management of Student Success Plans (SSP).
  • Cross-train with department members to provide support and feedback.
  • Coordinate, monitor, and implement grant activities as assigned.
  • Assist student in making appropriate academic and career choices through course selection, career advisement, and career planning.
  • Conduct student success workshops.
  • Coordinate the development, implementation, review and monitoring of on-going general case management and SSPs for at-risk students.
  • Work collaboratively with faculty and staff to monitor assigned students, including academic progress, Early Alert, behavioral progress, and the adherence to any plans they have (e.g., accommodation plans, SSPs, ISS intervention plans).
  • Ensure faculty and staff have the information, knowledge, and resources needed to support at-risk students.
  • Case manage progress of at-risk students and measure the impact of prescribed interventions through specified case management databases.
  • Develop proactive outreach activities and communication plans for assigned at-risk student populations and other targeted populations as identified.
  • Maintain confidentiality, including all student records.
  • Coordinate with Student Services teams to identify new and continuing at-risk students.
  • Assess, coordinate and identify intervention strategies based on best practices for serving at-risk students by using ISS, ACT, Accuplacer, academic standing, Behavior Intervention Team (BIT) information and other tools and technology.
  • Assist at-risk students with developing personal skills (e.g., interpersonal skills, appropriate college behavior, professional attitude, conflict management skills, time management and assertiveness) to succeed and overcome barriers.
  • Provide crisis intervention, case management support, and coordination of community resource and mental health counseling referrals for at-risk students.
Required Knowledge, Skills and Abilities:
  • Excellent interpersonal and communication skills and the ability to interpret and explain information to a variety of persons and groups, including at-risk students.
  • Proven ability to address issues with students and staff related to at-risk, underprepared and transitioning students and academic success.
  • Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
  • Proven ability to navigate and resolve conflicts effectively.
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities, community agencies, and the general public.
  • Ability to use judgment, discretion, and decision making skills in dealing with confidential and sensitive issues.
  • Knowledge of the Steps to Success program and other CVTC services and resources.
  • Knowledge and skill with technology including computer software programs for data collection, decision making, and communication.
  • Ability to work a flexible schedule and travel to various campuses if necessary.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.

  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.

  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.

  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.

  • High level of proficiency in Microsoft Office, including Word and Excel, and integrated database applications (e.g. Banner, ADVISE).


  • Master's degree in Education, Vocational Rehabilitation, School Counseling, Mental Health Counseling or related field.
  • Minimum of one year of related work experience; including experience with behavior intervention programs that assess level of student/client risk and intervention programming.
  • Post-secondary experience preferred.
  • Spanish of other bilingual capabilities advantageous.
In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.

Benefits Summary

  • Health and dental insurance for all family members
  • Life and long-term disability insurance
  • Wisconsin Retirement System (WRS)
  • 403(B) tax deferred annuity program
  • 457 deferred compensation plan
  • Section 125 flexible spending accounts
  • Paid vacation, holidays, personal and sick leave

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711

About CVTC
Chippewa Valley Technical College (CVTC) is part of the Wisconsin Technical College System (WTCS) and serves an eleven-county area in west central Wisconsin. The largest campus is located in Eau Claire and includes a Business Education Center and Health Education Center, plus a Manufacturing Education Center at the Gateway Campus and an Emergency Service Education Center and Energy Education Center at the West Campus. CVTC has regional centers in Chippewa Falls, Menomonie, Neillsville and River Falls. The College is one of 16 WTCS colleges located throughout the state.

CVTC offers 66 programs, over 25 certificates, and customized training to an average of 140 businesses annually. CVTC has an outstanding placement rate, with 91% of CVTC graduates are employed within six months of graduation, with 88% in a related field.

CVTC has a nationally recognized faculty and state-of-the art facilities and equipment. Business and industry leaders serve on advisory committees and help CVTC match its curriculum to the needs of today's workplace. Courses are offered at numerous locations in traditional classroom settings, as well as online and in a variety of blended and hybrid formats.

Equal Opportunity/Access Employer and Educator
Non-Discrimination Notice
Chippewa Valley Technical College (CVTC) does not discriminate on the basis of race, color, national origin, sex, disability, or age in its employment, admissions, programs, or activities.
View Complete Equal Opportunity/Access Employer & Educator Statement at





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Job No:
Posted: 3/14/2018
Application Due: 4/2/2018
Work Type: