Patient Relations Assistant/UKHC

Lexington, KY
Mar 14, 2018
Institution Type
Four-Year Institution

The Department of Pediatrics seeks an individual to provide front desk registration in the Pediatric Cardiology Clinic.

The primary responsibilities for this position include but are not limited to: provide excellent customer service by monitoring wait times, communicate and work closely with medical and ancillary staff in the clinical setting, provide basic registration, verify patient insurance, schedule patients for one or more visits in the same day or in the future, interpret registration system screens, collect co-pays,provides telephone appointment reminders, and enter patient communication in the electronic health record, and maintain HIPAA compliant regarding release of patient information.

Job Title
Patient Relations Assistant/UKHC

Requisition Number

Working Title

Department Name
M3000:Peds Cardiology Clinic

Work Location
Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

3.5 yrs

Required License/ Registration/Certification


Physical Requirements

Sitting for long periods of time at a computer workstation


Monday- Friday day shift


MS Windows, Excel, Word, Outlook

Does this position have supervisory responsibilities?

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  2. * How many years of paid work experience do you have in a customer service position?
    • None
    • More than 0, through 1 year
    • More than 1 year, through 3 years
    • More than 3 years, through 5 years
    • More than 5 years
  3. * How much paid work experience do you have in a hospital or healthcare setting?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  4. * Do you have paid employment experience working with children?
    • Yes
    • No
  5. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • (Higher Education Recruitment Consortium)
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter


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