Parking Technology Coordinator

Wilmington, North Carolina
Mar 12, 2018
Institution Type
Four-Year Institution

Vacancy Number: S00710
Working Title: Parking Technology Coordinator
Career Band Title: Tech Support Technician
Location of Workplace: Main UNCW Campus
Competency Level: Journey

Brief Summary of Work for this Position:
Assists and provides back-up to Tech Support Analyst with managing, maintaining and overseeing the parking system, database and subsystems of which parking data is stored and transferred. Assists or identifies system updates and upgrades to ensure full system reliability and stability. Troubleshoot and repair system problems through internal and/or direct interaction with vendors. Assists in training of employees on parking system upgrades. Assists with reporting functions of the parking database by utilizing Chrystal Reports and other means to create unique, informative and detailed reports. Oversees the installation and functionality of system hardware components including, but not limited to; handheld computers used by enforcement personnel, barrier gates, fee computers, validation systems, ticket dispenser and pay stations. Other duties may be assigned as business needs change.

N.C. Minimum Required Knowledge, Skills, & Abilities:
Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Additional knowledge, skills, and abilities required to perform the essential functions of the position:
Position requires proficient skills in business information systems and technology in order to effectively provide technical and program support for Parking, and Auxiliary Services operations along with recommending technical input for the ongoing development of computing resources.
Position requires excellent interpersonal skills and a strong problem solving and communication abilities.
Knowledgeable with O/S upgrades and system installations along with analyzing and helping resolve parking system problems.
Must have Working knowledge of data communications network (TCP/IP, Ethernet and WI-FI) and a strong database (SQL) script writing skills.
Must be able to troubleshoot malfunctions identify and correct problems
Must have research skills
Requires database experience, good interpersonal skills and organizational skills

Preferred education, professional skills and experience:
Prefer a bachelor’s degree or equivalent degree in Information Technology, or business administration or an equivalent combination of education and experience
Strongly prefer experience in higher education settings with campus Parking operations
Specific knowledge of Flex and Crystal Reports is preferred
Ability to communicate in written and oral form effectively with users who may not be coherent in clarifying malfunctions
Make sound decisions under stressful situations and work under time constraints
Ability to understand and write adhoc reports
Skilled in a Microsoft environment
Familiar with hardware and peripheral devices

Certifications or licensure required to perform the essential functions of the position:
PC Technical Certification
• Competent in MS Office and MS Access
• Strong knowledge and experience working with computer application systems
• Knowledge of PCI certification and standards
• Working knowledge with data communications, network systems and security
• Strong organizational and analytical skills and attention to details
• Meets deadlines and ability to handle stressful situations accordingly
• Must have ability to manage through crisis and extenuating circumstances

Recruitment Range: $39,000 - $48,500
NC Salary Grade Equivalency: 63
Hours Per Week: 1.0 (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: 8:00AM - 5:00PM
Position Number: 8035
Job Posting Date: 03/12/2018
Posting Close Date: 04/02/2018

PLEASE NOTE: To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application. Due to the high interest in positions at UNCW, we are happy to answer any questions you may have regarding the position if selected for an interview. Thank you in advance for your understanding.
You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.
For more info/to apply visit Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement:
UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified persons from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

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