Job description

Position Information

Vacancy ID S2238 Job Title ASSISTANT DIRECTOR FOR HOUSING SERVICES AND COMMUNICATIONS Working Title Department Residential Life/Judicial Affairs School/Parent Organization Residential Life/Judicial Affairs Division Student Affairs and Campus Life Employment Category Fulltime-Regular Anticipated start date 05/28/2018 If temporary, expected end date Hours per week 37.5 Weeks Per Year 52.2 Normal Start Time 8:30 AM Normal End Time 5:00 PM Position/Job Summary
Provide oversite and leadership for all aspects of our housing assignment processes and services including managing housing occupancy, overseeing the off-campus approval, self-selection and other room assignments processes, responding to student/parent housing concerns. Develop, revise, and implement fair and equitable campus housing policies and procedures; resolve housing assignment concerns, respond to special accommodation requests, and maintain occupancy records. Set-up and test the functionality of the housing self-selection system using RMS Mercury 3. Work collaboratively with key offices including the Office of Business Analytics and Institutional Research to develop housing projections, and reports, and to develop plans to manage campus occupancy. Develop and implement a comprehensive housing selection calendar and communication plan. Produce marketing materials and other communication in a variety of media to communicate about departmental processes and events. Serve as a member of the Residential Life and Judicial Affairs Management team including serving as a member of the on-call duty rotation.
Position/Job Responsibilities
1. Provide leadership in the management of the College's room assignment and housing services operations to include developing, implementing, and supervising all aspects of room/apartment selections, including the open housing policy, and planning and arranging temporary housing, if needed.

2. Develop and disseminate housing policies and procedures.

3. Oversee and approve room changes and reassignments and wait list for specific housing arrangements.

4. Serve as primary contact and liaison for other College offices and departments in the resolution of housing concerns and arranging for special needs and accommodations.

5. Respond to inquiries and concerns from students, parents, staff, and other college constituents regarding housing assignments and services. Provide counseling and mediation services for students with housing concerns, as required.

6. Coordinate off-campus application process. Ensure compliance with College policies and procedures regarding off campus housing requests. Supervise the off-campus approval process. Meet with students requesting an off-campus exception.

7. Coordinate housing and related services for special student populations; coordinate special requests for medical and psychological accommodations and concerns with the Health Center, Student Accessibility Services, Center for LGBT Education, Outreach and Services, and the Counseling Center.

8. Identify and propose strategies to manage on-campus housing occupancy. Prepare and maintain housing occupancy records; oversee the development and implementation of automated record keeping systems; maintain on-line and hard copy files and records. Ensure integration of college systems with the Housing Services systems and procedures.

9. Prepare housing projections, statistics, and other reports and participate in the development of short and long-term plans and in making decisions regarding housing needs, as well as departmental staff recruitment, budget issues, renovation plans, and public relations. Work closely with Enrollment Management in support of the projections.

10. Serve as the subject matter expert in the Student Information System and RMS software for processes and work flows as related to assignments, room changes, and student correspondence. Test, maintain, and train others on technological platforms (i.e., web-based systems, enterprise housing software, and websites). Understand and support staff in their use of the Operation Data Store (ODS).

11. Develop and produce marketing and other publications in a variety of media to communicate and publicize Residential Life and Judicial Affairs processes, programs and activities. Oversee departmental newsletters and other communications, various social media, public relations and outreach initiatives. Coordinate the development and maintenance of the Office of Residential Life and Judicial Affairs web site; maintain all on-line and web based information and data.

12. Develop, demonstrate, and promote multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate a commitment to diversity and inclusion as a college priority, communicate to employees an expectation of behavior that is civil and inclusive when interacting with all staff, faculty, students and visitors and promote a flexible, collaborative and inclusive work and living environment.

13. Assist in the development and administration of the Office of Residential Life and Judicial Affairs policies and procedures and assist in the communication and dissemination of information to staff and students.

14. Serve as a member of the Residential Life and Judicial Affairs management team; Serve in an on-call capacity and provide department-wide consultation to staff for departmental emergency and crisis issues.

15. Develop and implement staff training and development programs for student residence hall staff related to housing and other issues.

16. Serve on various department and campus-wide committees as appropriate.
Position/Job Qualifications
Bachelor's degree and a minimum of 5 years management experience in a residential housing environment or related student services field; strong technological, analytical, organizational, interpersonal, written and verbal communication skills; the ability to cultivate an inclusive, diverse and welcoming environment; ability to treat all people equitably and with a sensitivity and awareness to cultural difference; demonstrated ability to hold others accountable for behavior that is supportive of a community that is diverse and inclusive is required. A master's degree, previous experience in the area of housing assignments, familiarity with RMS housing software, and previous marketing/publications experience are preferred.
EEO Statement
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Instructions for submitting your application:
Interested applicants must apply online at and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.
Work authorization (select one): Visa sponsorship is not provided for this position Department description College Description
At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at
Market Hiring Range $54,000 - $62,000 FLSA Status Exempt Is this position eligible for benefits? Yes

Documents Needed to Apply
Required Documents

  1. Resume
  2. Cover Letter
Optional Documents
  1. Reference List

Supplemental Questions

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    Job No:
    Posted: 3/12/2018
    Application Due: 3/22/2018
    Work Type: