Storage Network Analyst
Open Date: 03/09/2018
Date Initial Screening Begins:
Minimum Education/Experience: Bachelor's degree or an equivalent combination of education and experience and additional two years of experience. All degrees must be received from appropriately accredited institutions.
Special Instructions to Applicant: East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter/resume, and a list of three references, including contact information, online.
Job Duties: The main responsibilities of this position are to provide technical expertise in the daily support of the campus enterprise storage environment. These systems require a high level of availability and system security, as they are critical to the functions of the university. This position functions in a highly technical capacity in a team environment and is responsible for the development of long-term plans within their focus areas. The employee in this position is a skilled technical resource for other team members and other teams. This includes managing projects that have a high impact utilizing state of the art technologies and forming and maintaining strategic technology contacts and partnerships within the university and externally with key technology suppliers, vendors, manufacturers, and other universities. Specific duties of this position may include disk array and storage area network (SAN) management, resource monitoring, problem identification/resolution, code/patch management, disaster recovery planning/testing, hardware/software installation, troubleshooting and maintenance. The selected candidate will be responsible for leading/assisting various storage projects including upgrades, system automation, capacity planning, overall security of the storage environment, and researching new storage products and technologies. Candidates should have knowledge and experience with the aforementioned technologies in an enterprise IT environment, and should be familiar with Microsoft Windows Server, Red Hat Linux, basic scripting, storage and network protocols. Related certifications in the storage or networking field would be considered a plus. This position assists other support teams and university end-users with resolving challenging problems and will also be responsible for gathering requirements and proposing solutions to customer challenges. This position performs technical assistance in the resolution of service requests as well as initiates requests to other teams and external support entities as needed. The employee must demonstrate the ability to quickly assess faults under pressure and take corrective action in a mission critical environment. Employee must maintain current knowledge of software and hardware changes, and plan changes appropriately in response to business needs. This is a mission critical position that directly affects nearly all university staff, faculty and students. Employees adjust their standard work schedule to meet the requirements of their position, which includes and is not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. Duties require On-Call responsibilities.