Program Manager

Job description

Program Manager

Stanford University

Job Number:

Note: Not all unique aspects of the job are covered by this job description

The essential conviction of Residential Education (ResEd) is that undergraduate living and learning are integrated, not separate. We believe all students should experience a sense of belonging and inclusion as a foundation for this learning. With approximately 98% of undergraduates living on campus for all four years, students' residential experience is an essential part of their Stanford education. ResEd, a department within the Division of Student Affairs, is a separate entity from Student Housing. Together, we support over 80 undergraduate residences organized broadly as either “RF Houses” or “Row Houses.” We do not have live-in professional staff positions.

About half of the undergraduate houses are led by Resident Fellows (RFs) who are faculty or senior administrators who live in the residences and provide their house with its educational mission and vision; they supervise the student staff.

The other half are Row houses, communities of about 30 - 60 upperclass students where undergraduate student staff lead the operations and educational design of each house. In addition to a Resident Assistant, each house has distinct student manager positions for functions such as running a commercial grade kitchen, managing the house budget, and developing the social calendar of the house. While many of the Row houses were once associated with a fraternity or sorority, only nine of the current houses remain affiliated.

Program Managers (PMs) oversee the work of the student staff to ensure that their local leadership is informed by our educational expertise and is in accordance with university policy. PMs administer, implement, and interpret university policies and procedures on issues related to student life, and identify, clarify, and resolve highly visible/complex issues with substantial significance and impact. PMs also work with other ResEd professional staff members to develop, plan, and execute department-wide initiatives such as the credit-bearing courses required for student staff and the student staff selection process.

This PM position includes responsibilities related to assisting the Assistant Dean of Residential Education/Director of Operations in the management of two student-run dining service auxiliaries. These duties include, but are not limited to, assisting and/or leading initiatives related to vendor relations, partnerships and day-to-day business, program assessment/evaluation and financial operations.


Administer, implement, and interpret university and department policies and procedures on issues regarding student life. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.


  • Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
    • In partnership with the Assistant Dean/Director of Operations, manage partnerships with key kitchen vendors. Help with annual account setup, decommissioning at year-end, troubleshooting as problems arise, and ensuring vendors meet the needs of the kitchens.
    • In partnership with the Assistant Dean/Director of Operations, coordinate the food safety manager certification process for Kitchen Managers.
    • Lead the administration of the Residential Dining Satisfaction Survey for Suites and the Row.
    • Assist with the coordination of Row Kitchen Operations Meetings, which includes agenda design, guest speakers, facilitation and meeting follow-up.
    • Lead the Kitchen Manager cohort which involves coordinating/delivering position specific training, convening the group on a quarterly basis and communicating updates and resources based on observed trends and patterns within the group.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
    • Research best practices, new vendors, and ideas to improve/enhance food service in the residences.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare management reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison, represent department and university at meetings and events.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • Serve as a subject matter expert to other departments; represent unit/department.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
  • May oversee, analyze and assist in financial processes and development of budgets.
    • Liaison with Governor's Corner Dining Society as it relates to monthly finance/accounting processes. Training, monthly reconciliation follow-up, reviewing reserves requests, etc.
  • Serve as a key member of university wide teams and projects.
  • May train and supervise other staff, volunteers, student and temporary workers.
Education & Experience:
  • Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:
  • None
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

  • None
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,
Experience a culture of excellence.

Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Finalist candidate must successfully pass a pre-employment background check.

Job: Student Services

Location: Vice Provost for Student Affairs
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.





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Job No:
Posted: 3/9/2018
Application Due: 4/9/2018
Work Type: