<< Back to Search

DIR, IT

Job description


diversity employer



DIR, IT
ITS-Admin

Director, Information Technology Services
The Director, Information Technology Services (ITS) manages the Information Technology Services departments and provides leadership for the assessment, procurement, deployment, management and enhancement of information technology activities and daily operations in the Duke University Libraries (DUL). The Director is responsible for the implementation of innovative information technology services that support the scholarship of faculty and students as well as the work of library staff. The Director is an experienced manager and mentor focused on the success and growth of departmental and section managers, and an effective team builder, motivating collaboration and cooperation to achieve the strategic goals of the Libraries and the University. The Director is a member of the Digital Strategies and Technology (DST) Management Team and serves as Acting AUL in the AUL's absence.
Responsibilities
  • In consultation with the Associate University Librarian for Digital Strategies and Technology, provides vision, direction, and administrative leadership for information technology in the DUL.
  • Plans for and manages the procurement, configuration, and deployment of hardware, software, audiovisual elements, network components, and related hardware and software; regularly reviews and upgrades the installed base of equipment and software to ensure that the technology is adequate to meet the needs of library staff and patrons.
  • Develops and implements procedures to ensure that centrally coordinated library management systems perform acceptably with respect to functionality, efficiency, and robustness; ensures that disaster recovery plans are in place and regularly reviewed for all critical library automation systems.
  • Manages the associated human, financial, technical and facility resources of ITS: sets goals, recommends hires, trains, mentors, supervises and evaluates staff; develops and manages the ITS budget, ensuring operational and long-term needs are met.
  • In collaboration with appropriate library staff, coordinates the development and implementation of IT-specific tactical plans and technological solutions that support the effective long-term management of library and campus digital assets.
  • Analyzes library systems and problems and identifies appropriate solutions; consults with library staff planning for or involved in automation, digital preservation and other technology-driven activities; evaluates hardware and software for library purposes.
  • Articulates and provides leadership in creating, managing, and maintaining a comprehensive technology infrastructure for all of the DUL.
  • Collaborates with the University's Office of Information Technology (OIT), Trinity Technology Services (TTS) and other campus IT departments in the implementation of academic and research computing support services.
  • Represents the Libraries in technology matters both within and outside the University.
  • Consults with and regularly meets to discuss information technology matters with the professional school libraries, Duke Learning Innovation, the OIT, the Triangle Research Libraries Network (TRLN), Ivy Plus Libraries, the Association of Southeastern Research Libraries, and other appropriate organizations.
  • Investigates academic technologies and stays current with information and library technology trends. Networks with information technology professionals at Duke and outside the University.
  • Undertakes special projects and other duties as needed and assigned.
Supervisory Responsibilities
  • Directly supervises three (3) department heads; oversees multiple departments with a total of approximately 24 employees.
Qualifications
It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity. In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication. They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals.
Education:
Required: Bachelor's degree in relevant field.
Preferred: MA/MS, or equivalent combination of education and experience.
Experience:
  • Seven or more years of progressively responsible experience supporting information technology, including project management and supervisory experience overseeing a technical support organization;
  • Possesses a thorough understanding of current information technologies;
  • Knowledge of widely-used and emerging hardware, software, applications, resources and techniques within an academic environment;
  • Demonstrated ability to initiate, manage and complete technology projects;
  • Strong record of supervisory effectiveness that reflects mentorship and development of direct reports;
  • Demonstrated ability to manage a complex workload, prioritize tasks and use good judgment in providing services based on goals;
  • Experience in planning and managing operating budgets, including multi-year planning, and project budgets;
  • Excellent interpersonal, oral and written communication skills;
  • Demonstrated ability to plan, communicate, and generate buy-in for projects, priorities, and goals;
  • Ability to establish good working relationships with a wide range of people within an academic community;
  • Ability to work independently and as a member of a team;
  • Demonstrated commitment to providing outstanding customer services.
Preferred:
  • Prior experience supporting information technology programs in a decentralized university environment, including an understanding of decision-making and leadership within an academic university environment (research university preferred);
  • Prior experience and leadership supporting academic libraries;
  • Evidence of ability to generate faculty enthusiasm for and engagement in the use of new technologies for teaching.
Working Conditions
  • Normal office environment
  • Must be able to lift 30 pounds
  • Attendance at occasional weekend events
  • Occasional travel required
  • Must be able to work in an environment in which exposure to materials containing dust and mold is possible
Duke offers a comprehensive benefit package, which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:http://www.hr.duke.edu/benefits/index.php.

Requisition Number
401390640

Location
Durham

Duke Entity
UNIVERSITY

Job Code
2417 DIR, IT

Job Family Level
E

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Refer to Job Description

Auto req ID

98406BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PI101547860

 

 

 

Diversity Profile: University

 

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 3/9/2018
Application Due: 5/5/2018
Work Type:
Salary: