Director of CALS Business Services
Position Number: 00041718
Primary Function of Organization Unit: The CALS Business Operations (CBO) is an administrative unit within the College of Agriculture and Life Sciences (CALS) and has oversight of the College's financial and research administration services including, Accounting Services, Budgets and Planning, Business Liaison Services, Research Administration, and Operational Support. The Business Operations' mission is to provide exceptional customer service while supporting efficient and ethical use of resources. The CBO upholds the academic, research and extension goals and initiatives of the CALS community. The CBO is committed to providing exemplary and responsive customer care, to serving as subject matter expert regarding applicable state, university and federal policies, procedures, rules and regulations, and to achieving and maintaining operational excellence.
Essential Job Duties: The CALS Director of Business Services provides broad leadership over and management of the college's centralized financial and business processing operations for the College's twelve (12) departments and a number of centers, 101 County Extension Service offices across the state, the NC Agricultural Research Services (NCARS) Office and its eighteen (18) agricultural research stations, and the NC Agricultural and Tobacco Foundations. Specifically, the Director manages the CALS Accounting Services Unit (21 full time staff, including two supervisors) and the Business Liaison Unit (five (5) full-time staff, including a unit manager). The Accounting Services Unit is responsible for the timely and accurate processing of most major financial transactions on behalf of the College, to include payment vouchers, journal vouchers, interdepartmental transfers, MarketPlace approvals, PCard reconciliations and new card approvals, personal reimbursements, travel authorizations and travel reimbursements, and check and gift deposits. These transactions are created and approved in the Accounting Services Unit and involve all sources of funding;state, federal, foundations, receipt accounts, and sponsored projects. The Business Liaison Unit is responsible for providing high quality customer service and issue resolution to the CALS community. Staff within this unit serve as the first and primary point of contact for resolving complex business service questions and issues. The unit monitors college-wide customer satisfaction with CALS Business Operations and provides training on CALS and University business processes, roles, responsibilities, tools and technologies to college customers and internal Business Operations staff.
Department Required Skills: *Extensive knowledge of:* * Best practices in college business operations and financial transaction processing; * Management and leadership principles and practices for effectively managing large operational units and their complex programs; * Accounting guidelines, policies and procedures along the lines of those typically found within a large, public higher education institution; and * Best practices in organizational performance management, customer service, and business process improvement. *The Director must have the following skills:* * Excellent management skills and a proven track record managing and effectively building relationships with diverse group of stakeholders; * Outstanding leadership skills with ability to foster a culture of customer service excellence, teamwork and collaboration, proactive communication and solution-oriented problem solving; and * Consultation and negotiation skills with senior management within the College and across the University. * Proficiency using software tools and systems that support an effective and efficient business processing operation (e.g., enterprise resource planning system like PeopleSoft, Microsoft Excel, Word, PowerPoint, and Google Apps) *Ability to:* * Identify, recruit and retain talented staff; * Ensure compliance with performance management policies and procedures; ability to recommend resolution of disciplinary and grievance issues, as needed. * Manage an organization with high volume and complex transactions; * Form independent conclusions and recommendations based on professional knowledge and judgment; * Communicate as technical expert on University spending guidelines and accounting policies and procedures; * Convey concise, comprehensive, and accurate findings on matters of a complex nature in written or verbal form; and * Interpret and apply federal, sponsor, institutional and college policies.
Preferred Experience, Skills, Training/Education: * MBA or related field * Certified Public Accountant (CPA)
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.