Customer Relations Marketing & Communications Specialist
Salary: $60,100 - $103,750
Title: Customer Relations Marketing & Communications Specialist
Category: Management and Professional
Department: Plant Services
Date Posted: 03/08/2018
Position Information: The Customer Relations Marketing & Communications Specialist is responsible to develop, implement and manage a comprehensive communication strategy for Facilities Services (FS); supports marketing and communication strategies and initiatives internal to Facilities Services and to the campus community. Executes organizational requests related to communication programs: written, print, web, visual, digital and electronic communications. Coordinates market research and strategic message development to communicate the delivery of a customer experience that is responsive, engaging and adaptable for all members of the campus community by Facilities Services. Facilities Services is one of the largest departments at UC Riverside employing nearly 400 career employees. Facilities Services provides exceptional service in maintaining an environment conducive of teaching, learning, living, working and research for the entire campus community. The department maintains buildings, facilities and landscape totaling over 6 million square feet across 1,350 acres of campus. We are a team of service oriented professionals focused on exceptional client engagement, continuous improvement and development opportunities. **UC Riverside career employees who have passed their probationary period will receive priority consideration for this position. If a qualified pool of internal candidates is not identified, qualified external candidates may be considered at the discretion of the hiring department.**
Minimum Requirements: Solid written, verbal, interpersonal communications, active listening and political acumen skills.
Knowledge and skills to advise and consult with management to ensure delivery of the desired message to the target and/or broad general audiences.
Knowledge and understanding of technical applications to effectively direct technical staff, or personally perform technical work, including design concepts, various media, and applications.
Solid skills to create, develop, and implement comprehensive long and short term strategic communications plans.
Knowledge of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and most appropriate and effective applications.
General knowledge of marketing, advertising and communication strategies, principles and concepts.
Ability to establish and maintain exceptional client relations and partnerships. Ability to work collaboratively with diverse populations, internal and external constituents and agencies.
Solid organizational, project management and time management skills; ability to multi-task with an attention to detail and results driven to deliver on demanding timeframes.
Ability to use discretion and maintain all confidentiality.
Ability to use sound judgement in responding to issues and concerns.
Solid analytical, active listening, critical thinking and service orientation skills.
Ability to function as a resource by providing excellent customer service, researching customer relations discrepancies, and resolving escalated customer service problems and vendor, partners, and Facilities' Services staff concerns.
Preferred Qualifications: Knowledge of location protocols and channels for communication internally and externally.
Knowledge of the organization, its achievements, mission, vision, goals, policies, practices, infrastructure, and a strong knowledge of current affairs, and issues in higher education and/or health sciences.
Familiarity with Facilities Services nomenclature/ work environment including maintenance, construction, custodial, landscape and/or building operations.
Skills to provide coaching and mentoring to support student staff.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview