Laboratory Schools: Tech Support Specialist



Hyde Park Campus

Department
11437 Lab Schools Finance & Oper

About the Unit
The University of Chicago Laboratory Schools provide one of the world's most outstanding pre-collegiate educational experiences. Because Lab is part of the University of Chicago, the importance of intellectual life—of thought and exploration—infuses all aspects of our curriculum, and students in every grade benefit from outstanding UChicago academicians and access to unmatched resources. John Dewey—one of the great minds in education—established the Schools in 1896 as a place to explore and implement his theories on childhood education. Today's students still benefit from his vision, and today's Lab faculty are recognized as experienced leaders in their field. Families who choose Lab care deeply about curiosity, inquiry, and creativity. Approximately 60 percent of Lab families are affiliated with the University, half live in Hyde Park, and the rest come from across Chicago, the suburbs, and northern Indiana. Lab's student body reflects the diversity that is deeply valued by the Schools and its community; approximately half of our 2,000 students are people of color and families report speaking nearly 40 different languages in their homes. The Laboratory Schools seek the finest employees—people who wish to inspire a love of learning in our students and join a vibrant learning community. We employ people with a wide range of skills and training, in many different disciplines. At Lab, we value learning experientially, exhibiting kindness, and honoring diversity. We seek employees who share a similar commitment to these values. Lab people are engaged and excited by our mission of igniting and nurturing an enduring spirit of scholarship, curiosity, creativity, and confidence in the youngest members of the University of Chicago's academic community. The Laboratory Schools is a great place to work and our connection to the University provides our faculty and staff with opportunities that would be nearly impossible to match in any other environment. Interested candidates should apply via our website at: http://www.ucls.uchicago.edu/about-lab/employment AA/EOE Statement: The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job Information

Job Summary:

Under general supervision, provides second-tier support to end users for escalated hardware and software problems. May interact with system administrator, database analyst, web operations, or networking staff to restore full functionality and correct core problems. Performs analyses and assists in a variety of IT support activities including but not limited to: guiding end users through troubleshooting procedures, assuming primary responsibility for implementation of mobile device management systems and strategies, performing upgrades to hardware and software, creating frequent training opportunities and persistent documentation for on-boarding employees and end users' use of hardware and software. Maintains currency and high level of technical skill in the IT support field. Refers more complex problems to the Manager of Information Systems. Researches and analyzes computer products and systems available in the marketplace and makes recommendations to management.

Responsibilities:
  • Provide second-tier technical support to end users
  • Primary responsibility for implementing mobile device management solution (Jamf Pro)
  • Provide frequent hardware and software training opportunities for end users
  • Research and analyze computer products and systems, make recommendations to Manager of Information Systems


Competencies:
  • Ability to explain complicated ideas and issues in simple terms required
  • Ability to adapt instruction to differing adult learning styles during training opportunities required
  • Ability to create and maintain persistent documentation resources for end users and help desk staff required
  • Strong verbal and written communication skills required
  • Analytical skills required
  • Problem-solving skills required
  • Attention to detail required
  • Organizational skills required.
  • Creativity required
  • Strong interpersonal skills required.
  • Ability to work independently and as part of a team required.
  • Ability to maintain composure in stressful situations required
  • Ability to work on multiple projects simultaneously, set priorities, and meet deadlines required


Additional Requirements

Education:
  • Bachelor's degree in fields related to technology preferred


Experience:
  • Minimum of two years experience in first tier tech support required, second tier preferred


Technical Knowledge or Skills:
  • Ability to use standard productivity software (Microsoft Office, calendar/schedule software, etc.)
  • Fundamental understanding of hardware and software installation and troubleshooting required
  • Familiarity with network connectivity and ability to troubleshoot connectivity problems required.
  • Understanding of Mac/PC software, operating systems and applications, networks, and hardware required
  • Understanding of common productivity applications required
  • Basic familiarity with Jamf Pro Mobile Device Management solution required; advanced knowledge preferred
  • Writing scripts to improve tech support efficacy
  • Thorough knowledge of hardware and common applications on Mac and Windows
  • Basic understanding and facility with relational databases


Required Documents:
  • Cover letter
  • Resume
  • Professional references

(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.)

Benefit Eligibility
Yes

Pay Frequency
Monthly

Pay Range
Depends on Qualification

Scheduled Weekly Hours
40

Union
Non-Union

Job is Exempt?
Yes

Drug Test Required?
No

Does this position require incumbent to operate a vehicle on the job?
No

Health Screen Required?
No

Posting Date
2018-03-08-08:00

Remove from Posting On or Before
2018-09-08-07:00

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time
JR00718

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

To learn more about the university click here http://www.uchicago.edu/

PI101541318

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