FD&O Customer Service Specialist

San Jose State University
San Jose, California
Mar 08, 2018
Institution Type
Four-Year Institution

Job Title:  FD&O Customer Service Specialist

Job ID: 24488

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Code: 1035, Range 1

Department: FD&O


About the Position

This position is responsible for coordinating the administrative and operational objectives of a customer service center for receiving, processing and tracking all customer requests by Facilities Development and Operations personnel and the campus community. The Customer Service Specialist will answer and maintain accurate support records for all service desk communication forms and telephone lines during regular operating hours, Monday-Friday 8:00 AM to 5:00 PM; Provide customer service and support in receiving, processing and tracking all work requested by the campus community; Make independent judgements as to scope and urgency of service or work requests; And exercise discretion in determining the appropriate unit, shop or crew to be dispatched directly to respond to emergency or immediate requests. The duties of this position require exceptional people skills including diplomacy and tact as they will be responding to customer requests, complaints, and time sensitive needs. Additionally, this position requires exceptional organizational skills as all communications and activities must be quickly and accurately recorded despite constant interruptions from requests made by the campus community and interdepartmentally.


To apply, please visit: http://www.sjsu.edu/hr/careers/jobs and search for Job ID: 24488.


Equal Employment Statement:

SJSU is an Equal Opportunity Affirmative Action employer.  We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.


It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

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