HR Associate or HR Specialist, Inquiry
Working Title: HR Associate or HR Specialist, Inquiry
Position Type: University Managerial and Professional Staff
Department: Chief Human Resources Office
Posting Date: 03-07-2018
University of Virginia Human Resources seeks a HR Associate or HR Specialist, Inquiry. The Inquiry team delivers high quality and efficient service to each customer and ensures customer satisfaction. Inquiry Specialists and Associates respond to faculty, staff, team member and applicant inquiries through Salesforce, telephony solutions, and email. Qualified candidates will be comfortable with technology and able to multitask in a fast-paced environment.
The non-exempt Associate level position is responsible for the intake and resolution of inquiries made by faculty and employees across the University, escalating to HR Specialist, Inquiry; Benefits, Leave and Payroll Team; Communities of Expertise; and other University resources as appropriate. A Bachelor's degree or four years of relevant experience, and an additional two years of relevant experience are required.
The exempt Specialist level position is responsible for managing the most complex inquiries made by faculty, staff and team members across the University. The Specialist will have demonstrated experience exercising judgement and making decisions without direct supervision and will possess proven subject matter expertise in one or more areas of benefit and leave administration along with a working knowledge of related state and federal policies. A Bachelor's degree or four years of relevant experience, and an additional three years of relevant experience are required.
Interested applicants should go to jobs.virginia.edu and search for posting #0622807. Complete a staff application and upload a resume, cover letter, and contact information for three references. Applicants should indicate in the cover letter which level(s) they are applying for.
This is a critical moment in the University's Human Resources evolution. The University has embarked on a series of ambitious changes for Human Resources that will play out over the next few years and have impact in the coming decade. To learn more about this transformation as well as the competencies expected to all future HR professionals, please visit https://ufirst.virginia.edu/.
The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.
Required Knowledge, Skills and Abilities:
-Commit to best in class customer service experience for diverse faculty, staff, team member and candidate
-Utilize strong written, verbal and interpersonal skills
-Apply sound judgment and discretion with sensitive information
-Demonstrate facility with new technologies
-Commit to continual process improvement
-Utilize a positive, team-oriented approach to service delivery
-Navigate, interpret and articulate complex policies and procedures
E-mail a Friend: jobs.virginia.edu/applicants/Central?quickFind=84040