Manager, Business Licensure

Location
Salt Lake City, UT
Posted
Mar 08, 2018
Institution Type
Four-Year Institution
Manager, Business Licensure
10216-417

OVERVIEW

The Manager, Business Licensure will work closely with other employees within the department, other university departments, and state licensure/certification agencies (e.g., Boards of Accountancy) to ensure that students in business programs leading to licensure/certification are able to obtain licensure/certification in their states of residence. The manager assists graduating students and alumni with obtaining state/territorial/provincial licensure/certification. The position identifies performance/process enhancing projects, including research of new programs and responses to deficiency notices, and assists with completion of projects. The position interfaces with various university departments and external regulatory agencies.

RESPONSIBILITIES
  • Maintains certification/licensure requirements for each program leading to a state/territorial/ provincial certificate/license using Salesforce SRM;
  • Maintains the relationships between the Licensure team and internal and external customers including current students, WGU graduates, Mentors, Curriculum, Enrollment, Admissions, Readmissions, Records, and Compliance and Accreditation;
  • Manages the student handbook content related to state, territory, and provincial licensing and certification requirements, ensuring that policies, procedures, and information are accurate;
  • Identifies performance/process enhancing projects, including research of new programs and responses to deficiency notices from State Boards of Accountancy, and assist with completion of projects;
  • Researches, responds, and closes out SRM cases from internal and external clients;
  • Serves as Certification Officer for states, as needed;
  • Provides guidance and strategy for solving state-specific concerns while providing timely, accurate responses to team inquiries; and
  • Responds in a timely fashion to changing requirements, priorities, and short deadlines.

PERFORMANCE MEASUREMENTS
  • Continued maintenance of the database of certification/licensure requirements by state/territory/ province;
  • Knowledge of changes to legislation and/or regulation of business programs that affect students’ attainment of licensing/certification;
  • Respond to questions in fewer than 48 hours; and
  • Complete personal and professional goals as established annually.
POSITION COMPETENCIES
  • Understand the requirements of state/territorial/provincial licensure/certification bodies and write to them accordingly;
  • Know how graduates and alumni obtain licensure/certification from the state approval agencies;
  • Manage multiple, competing projects and deadlines; and
  • Have an acute attention to written and spoken details.

  • Technological competence with data entry, Outlook email and calendar, MS Office (Word and Excel), Adobe, CRM, and Salesforce;
  • Exceptional written and verbal communication skills with the ability to present information clearly and accurately;
  • Able to work well within a team;
  • Strong analytical and problem-solving skills;
  • Strong organizational and planning skills;
  • Sensitivity to and the ability to maintain confidentiality;
  • Ability to interpret policies, regulatory codes, and standards; and
  • Ability to exercise good judgment and effectively organize, prioritize, and perform multiple job functions and conflicting priorities.

  • A certified public accountant (CPA),
  • An earned graduate degree in a writing-intensive field (e.g., humanities, English, law, or communications) from an accredited college or university,
  • Excellent communication and collaboration skills,
  • Proven record of success in working with national, programmatic, and state accreditation and approval bodies including state boards of accountancy, and
  • Experience in program approval and business licensure.


WORK FROM HOME, United States

Full-Time/Regular

PI101522991

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