Retention Specialist (Student Services Professional II- Exempt), REC 3226

Carson, California
Mar 07, 2018
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution

Position Information:  

Full-time, permanent (probationary) position  

Salary Range and Max Salary:  

The application deadline is: Wednesday, March 21, 2018
The salary range for this classification is: $3,935-$5,595 Monthly  

Conditions of Employment:  

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Due to the nature of this position, the successful candidate is required to complete a background check prior to assuming this position.  

Campus Marketing Statement:  

California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system.  CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels.  Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide.  The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.  

Department Marketing Statement  

Department: University Advisement Center

The University Advisement Center (UAC) provides academic advising to matriculated and returning undergraduate students in the areas of general education, overall graduation requirements, academic probation and disqualification, and university policies and procedures. The UAC is the primary advising home for undeclared students and provides special advising. The UAC is the primary home for undeclared students and provides special advising services regarding E.O. 665, 1037,1038, and 1100. The UAC works in partnership with appropriate campus resources to provide comprehensive referrals essential to student persistence, retention and matriculation towards timely degree completion.   Major Duties   Under general supervision of the Associate Vice President, Retention and Academic Advising, the incumbent provides academic advisement and information on University policies, procedures, and graduation requirements to the lower division, undergraduate, college specific student population by utilizing an advanced, developmental, problem solving approach, rather than a prescriptive application, to support students in retention, closing the achievement gap, and degree completion.  Conducts ongoing reviews of retention data within each specific cohort to identify common trends and errors resulting in failure to progress, and provides intrusive, solution-centered recommendations to decrease the rate of occurrence.  

Required Qualifications:

Equivalent to graduation from a four year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.

Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A masters degree in a job related field may be substituted for one year of professional experience.

Knowledge, Skills, and Abilities:

Knowledge of:
- Basic principles of individual and group behaviors;
-Research and observation techniques for the purpose of recording, and interpreting information;
-Working knowledge of the techniques and methods of interviewing;
-Familiarity with organizational structures and personnel issues.
- Classroom presentation experience with fairly large groups of young adults

Ability to:
-Work with a variety of professional staff, faculty, and students to carry out complex assignments without detailed instructions;
-Carry out day-to-day assignment without immediate directions.
-Independently plan work, take action, and assist students in solving problems.
-Use advanced statistics and research methods to collect, record, and interpret data as it relates to the UAC, advising, and the CSUDH student population;
-Use judgment within the area of their expertise to creatively utilize existing procedures and to recommend solutions to problems for which precedents may not exist;
-Design, establish, and sustain new programs or initiatives.
-In Training Others

Skill In:
-Using a personal computer to develop and maintain files.
-Utilizing PeopleSoft information systems to evaluate student success and/or roadblocks.
-Utilizing computer based and interview information to accurately advise students.
-Utilizing advising contracts and petitions;
-Analyzing and addressing complex academic needs of students.
-Working with a culturally diverse student population as well as awareness of the needs of under-represented, non-traditional, and other student groups.
-Excellent critical thinking skills, communication, and interpersonal skills   Responsibilities   Responsibilities are time sensitive in January, May, June, August and December each year.

70% - Works in support of, and under the supervision of the Director, University Advisement Center and the college Associate Dean in the design and implementation of a strategic retention program to facilitate graduation.
- Advises a college-based pre-major caseload of students, provides significant and frequent advising opportunities, makes decisions in individual cases to resolve student problems within established parameters, regulations and guidelines, tracking each student cohort thereafter to ensure efficient degree completion.
- Collaborates with UAC advisors and faculty to plan, organize, and coordinate college based interactive workshops specifically designed to support freshmen and sophomore cohorts.
- Following each semester, post-probation, the incumbent will review individual or group challenges, present this information by compiling retention data, prepare reports for collaborative review, and will act as the spokesperson within the position¿s area.  The outcomes will be shared with the Associate Dean and the Director, University Advisement Center by the incumbent, and programmatic changes will be implemented as determined.
- Administers evaluations to each student to ensure Student Advising Learning Objectives are achieved.
- Under the direction of the Director, University Advisement Center and the college Associate Dean, the incumbent will implement evidenced based, best practice interventions to promote student personal, professional and academic success.
- Collaborates closely with the College Specialist to address identified student challenges, using a preventative approach in documenting and solving problems impacting retention.
- Maintains a daily database of students supported, challenges experienced, and overall outcomes.

15% - In collaboration with the College Specialist, presents information to the Associate Dean and the Director, University Advisement Center weekly.

10% - Collaborates as a team member in the delivery of all New Student Orientation, Transfer Student advising, student retention initiatives, and academic success workshops. Supports students in pursuing their educational goals by providing information related to student aptitudes, interests, and abilities.

5%Other duties as assigned.  

How To Apply:  
To apply for this posting , please visit :

Step 1: Select and read the qualifications for the position you are interested in
Step 2: Click 'Apply Now' at the bottom of the screen
Step 3: Login or Register (Create Username and Password)
Step 4: Select apply with or without resume
Step 5: Provide contact information and answer required questions
Step 6: Click 'Submit'  

Closing Statement  

California State University, Dominguez Hills, is an equal employment opportunity employer, and is strongly committed to achieving excellence through a diverse workforce. The University actively encourages applications of all qualified individuals.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms please visit,

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771 or the Academic Affairs Personnel Services Office at (310) 243-3766.

Clery Act crime statistics for CSUDH are available at, or by calling University Police at (310) 243-3639.

Upon appointment all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9

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