Student Services Associate III

Provide professional counseling to students in group or individual settings; responsible for vocational testing and assessment, program development and evaluation, and outreach activities.

Reporting to the Associate Director of Client Services, this position is directly responsible for face-to-face interaction with student, families, faculty and staff.

The successful candidate for this position must have experience working in a Financial Aid Office as a professional staff member. The role is considered one of our senior level staff members within the Client Services Unit of the Office of Student Financial Aid. The successful candidate should be comfortable with federal and state rules and regulations and possess a wide knowledgebase regarding all federal programs and Georgia programs.

The successful candidate must be able to work with diverse populations and possess a calm demeanor with a willingness to assist all customers. Counseling activities are part of the responsibilities of this position.

Responsibilities include (not exhaustive):

  • Respond to student inquires by working the front counter
  • Responding to tickets from the Communication Center and email inquires from students and parents
  • Research and correct any outstanding issues that need to be resolved as a result of these inquires
  • Review eligibility for the GA HOPE and Zell Miller Scholarships
  • Award financial aid and review awards to ensure accuracy and eligibility
  • Perform verification of FAFSA data
  • Meet with students and families to review financial aid options
  • Ensure financial aid is awarded to students in a timely fashion and correctly

This position will be responsible for a portion of the alpha-split assigned to all counselors within the Client Services Unit. In addition, the successful candidate must be comfortable in making presentations to large groups and assisting with training initiatives with other staff members.

Minimum Hiring Salary: $17.16

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.

Required Qualification:

Bachelor's degree and 2 years related experience.

Preferred Qualifications:

5+ years working as a professional staff member in an Office of Student Financial Aid.

Understand federal and state rules and regulations and apply them properly to their respective aid program.

Solid presentation skills and comfortable speaking in front of large groups.

Detail oriented, self-motivated, great time-management skills, teachable.

PI101491544