Project Manager, Client Solutions

Job description

diversity employer

Department: Client Solutions & Programs

Location: Corporate College East

Reports To: Director, Quality Control Improvement

Recruitment Type: External/Internal

Requisition ID: req66

Employment Type: Administration and Professionals

Vacancy Number: 175-18

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:


Partners with the Directors of Client Organizational Effectiveness and Quality and Continuous Improvement to provide effective program research, benchmarking, and delivery of client solutions. Responsible for project planning, communication & implementation.

  • Directs end-to-end client solutions and implementations to ensure organizational goals are achieved
  • Collaboratively manages and implements several concurrent client deliveries
  • Assists with the establishment and management of project timelines and budgets
  • Schedules and coordinate meetings with trainers, facilitators, & contractors
  • Assists with obtaining quotes and writing proposals
  • Manages external vendors and contractors to ensure product or service performance
  • Ensures that all projects stay on task and within budget while following accepted project management methods
  • Regularly communicates and collaborates to internal and external stakeholders
  • Builds new and innovative client programming, solutions and consulting services in partnership with Quality & Continuous Improvement and Organizational Effectiveness
  • Partners with marketing team to develop essential marketing collateral, sell sheets, web content, and tradeshow materials to execute marketing and sales strategies
  • Builds, develops and maintains positive consultative relationships and increases loyalty with strategic clients
  • Develops proposals in partnership with the Directors of Quality & Continuous Improvement & Organizational Effectiveness to meet client needs
  • Designs, facilitates and assesses implementation of training and consulting services
  • Expands relationships with key decision makers and promotes use of Corporate College services within client's company
  • Identifies improvement opportunities and innovative approaches to client solutions
  • Manages revenues and expenses using organizational budget control processes
  • Collaboratively researches and works to identify new client opportunities
  • Performs other duties as assigned



  • Bachelor's degree in Business, Operational Excellence, Organizational Leadership, or related field
    • Significant related experience may substitute for education
  • Minimum of five years of demonstrated experience designing and implementing successful initiatives
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated experience assisting with Forecasting, Planning, Preparing, and Monitoring a business area's budget

  • Possess working knowledge of continuous improvement (such as Lean, Lean Six Sigma, etc.) concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus
  • Ability to complete work assignments independently
  • Possess intermediate project management skills
  • Possess strong organizational and time-management skills
  • Possess excellent written, verbal and interpersonal communication skills
  • Ability to foster a team environment and work collaboratively
  • Ability to research and analyze issues and develop solutions
  • Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
  • Ability to work accurately with great attention to detail
  • Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
  • Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Ability to be proactive in researching innovative market trends
  • Possess sensitivity to appropriately respond to the needs of a diverse population

  • Service Focus
  • Time Utilization
  • Quality of Work

  • Communication
  • Collaboration

  • Adaptability
  • Continuous Improvement


  • Master's Degree in Business, Operational Excellence, Organizational Development or related field
  • Lean Six Sigma Green Belt professional certification

Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.





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Job No:
Posted: 3/7/2018
Application Due: 3/24/2018
Work Type: