IT Services Specialist III

USC Columbia, SC
Mar 07, 2018
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution

Internal Title: Service Desk Technician

Posting Number: STA00290PO18

College/Division: Division of Information Technology

Department: DOIT Service Delivery

Advertised Salary Range: $32,838-$60,760

Part/Full-time: Full Time

Job Search Category: Information Technology

Advertised Job Summary: Under general supervision, perform a variety of technical and administrative duties involved in the daily operation of the Division of Information Technology (DoIT) Service Desk. Using exceptional customer service skills, serve as the single point of initial contact for DoIT to provide broad, IT-related support and solutions to all USC customers, based on the ITIL methodology, specifically incident management, problem management, knowledge management, change management, and service request fulfillment. Customers include USC faculty, staff, students, parents, guests, affiliates, retirees, and other internal and external customers of the University.

Minimum Qualifications (Classified and Unclassified positions): Bachelor's degree in Information Technology Systems; or equivalency

EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.

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