Service Desk Technician
IT Services Specialist III
Service Desk Technician
Division of Information Technology
Advertised Minimum Salary
Advertised Salary Range
Location of Vacancy
Hours per week
Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.
Advertised Job Summary
Under general supervision, perform a variety of technical and administrative duties involved in the daily operation of the Division of Information Technology (DoIT) Service Desk. Using exceptional customer service skills, serve as the single point of initial contact for DoIT to provide broad, IT-related support and solutions to all USC customers, based on the ITIL methodology, specifically incident management, problem management, knowledge management, change management, and service request fulfillment. Customers include USC faculty, staff, students, parents, guests, affiliates, retirees, and other internal and external customers of the University.Minimum Qualifications (Classified and Unclassified positions)
Bachelor's degree in Information Technology Systems; or equivalencyPreferred Qualifications
Previous customer service experience. Bachelor's Degree and (2) years of experience in systems administration, System Management Server (SMS) administration, and/or Active Directory (AD) administration; or any equivalent combination of education, training and experience.Knowledge/Skills/Abilities
Excellent customer service skills. Ability to provide technical support to end users over the telephone, through chat and/or email and through other service management tools. Working knowledge of common operating systems and software and troubleshooting methods. Strong written and verbal communication skills are required. Ability to use active listening skills to establish trust and build rapport with the public, courteously and effectively assist with the issues presented, and work as an effective team member. Ability to accurately analyze a customer request, work within established guidelines, and maintain accurate documentation. Previous customer service experience providing technical support is strongly desired.
Posting Detail Information
Number of Vacancies 2 Desired Start Date 04/02/2018 If Research Grant/Time Limited, give end date Job Open Date 03/06/2018 Job Close Date Open Until Filled Yes Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This position is open until filled. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.Quicklink for Posting http://uscjobs.sc.edu/postings/27451 EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.
Hazardous weather category Non-Essential Safety Sensitive or Security Sensitive No
Required fields are indicated with an asterisk (*).
Do you have at least a bachelor's degree in Information Technology Systems; or equivalency?