Housing Technology Manager
Hyde Park Campus
68676 CSL-Residence Halls & Commons
About the Unit
The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The mission of Housing & Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.
Reporting to the Assistant Director for Housing Technology, the Housing Technology Manager is responsible for providing and overseeing computing support for on-campus students and Housing & Residence Life staff. The Housing Technology Manager directly supervises the housing technology student technicians and assistants who provide tier one support for students and staff.
- Manage selection, training and supervision of Housing Technology Technicians, Housing Technology Assistants, and Summer Housing Technology Technicians. Supervise and lead staff, present and promote technical training opportunities; and provide coaching and guidance as needed.
- Perform a wide range of system administration duties on systems and network as necessary for their proper functioning. Evaluate, test, and deploy all software and hardware upgrades to the systems infrastructure. Install and configure systems software, tools and utilities. Escalate and resolve reported issues and problems that are reported by students.
- Develop and implement policies for server administration and access in consultation with the Assistant Director. Review security policies and procedures for all servers. Manage user accounts on all systems and in cooperation with IT Services.
- Coordinate regular and on-demand system upgrades, backups and recoveries. Collect and review system data for capacity and planning purposes. Assist in developing, implementing, testing and maintaining server level disaster recovery plans in cooperation with IT Services.
- Monitor all servers, applications, network and services using combination of tools to ensure high availability and adherence to service level expectations.
- Provide and manage end-user hardware/software support to departmental staff and users. Manage and prioritize multiple projects and processes.
- Provide emergency on-call and on-site support, including some nights and weekends. Liaison with IT Services and deal directly with vendors.
- Maintain up-to-date knowledge of emerging IT systems, tools and technologies. Research, evaluate and recommend system technologies to support enterprise requirements. Maintain and create technical and user documentation.
- Drive Discovery & Innovation
- Foster Partnership & Collaboration
- Lead Performance & Flawless Execution
- Communicate Effectively & With Influence
- Effectively Manage Performance
Education, Experience and Certifications:
- Bachelor's degree or higher in a computer science or related field required
- Experience with system administration and user support
- Experience with supervising in a technical environment, including hiring, evaluating and communicating with student and professional staff
Technical Knowledge or Skills:
- Expertise in managing and troubleshooting basic hardware compatibility issues, networking problems, and operating system problems, particularly within the Windows and Apple operating systems
- Expertise with application support, including Microsoft Office Suite (Word, Excel and Outlook) & Adobe Creative Suite
- Experience managing networked servers and workstations with knowledge of TCP/IP network services, systems utilities, hardware installation, and OS installation, including Microsoft Windows Server and Linux systems (Arch & Debian preferred)
- Project management and customer service experience is highly preferred
- Cover Letter
(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.)
Depends on Qualification
Scheduled Weekly Hours
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Remove from Posting On or Before
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.
We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.
To learn more about the university click here http://www.uchicago.edu/