Quality Program Business Services Senior Professional

Job description

University of Colorado Denver l Anschutz Medical Campus

Department of Medicine, Division of Hospital Medicine

Quality Program Business Services Senior Professional

Position # 00003219 - Requisition 12847

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Division of Hospital Medicine has an opening for a full-time University Staff (unclassified) Quality Program Business Services Senior Professional position.

Nature of Work

The Business Services Professional is responsible for managing the administrative support functions for the University of Colorado Hospital (UCHA) Quality Program and the Institute for Healthcare Quality, Safety and Efficiency (IHQSE). This position will coordinate, administer and support the day-to-day operations related to quality improvement programs at UCHA under the direction of the Chief Quality Officer (CQO) of the hospital. In addition, this position will provide administrative support to the Director and Associate Director of the IHQSE. The Business Services Professional will collaborate with faculty and staff to ensure the administration of tasks are on track, in terms of time frame, budget, data and compliance with the rules and regulations of the UCHA as well as the University of Colorado (CU) School of Medicine (SOM) and University Physicians, Inc. (UPI). Other administrative and technical duties as assigned by the CQO and IHQSE directors.

This position autonomously manages administrative functions and programmatic endeavors in support of the UCHA Quality Program and IHQSE mission and goals. The Business Services Professional serves as a liaison, independently interprets and coordinates program needs, interprets policies and procedures pertaining to administrative operations pertaining to these needs, and makes recommendations relative to program management, funds, resources, and recruiting. Additionally, this role provides excellent internal/external customer service at all levels and establishes and maintains a strong working relationship with UCHA, SOM and UPI administration, faculty, staff, and program directors as well as University of Colorado Health System (UCHS) personnel.

Examples of Work Performed

Program Coordination and Management

  • Coordinate, administer and support the day-to-day operations for UCHA quality programs and processes, including collaboration with the IHQSE, SOM and UCHS.
  • Analyze, interpret, and maintain knowledge of procedures, regulations and polices established by UCHA, UCHS, the University, UPI and/or other external entities as they relate to ongoing quality programs.
  • Develop processes and internal controls to streamline and ensure best practices for supported programs.
  • Analyze program goals and objectives to determine future needs/direction and make recommendations.
  • Serve as primary program contact for internal and external inquiries.
  • Support program-related initiatives and endeavors:
    • Work with senior executive leadership to coordinate implementation of a strategic agenda and appropriate performance metrics for clinical performance and quality improvement (QI) initiatives that align with and support organizational strategic goals and objectives.
    • Maintain accurate recordkeeping system to track QI projects, performance metrics/indicators, participants and progress.
    • Prepare reports and presentations related to performance improvement (PI) programs in the areas of quality, safety, risk mitigation, including data and metrics related to initiatives.
  • Contribute to the development of educational tools and resources to increase the understanding that clinicians and staff have about specific quality and patient safety programs and standards.
  • Prepare and disseminate minutes and other information related to the various committees chaired by the CQO in a timely and effective manner.
  • Maintain effective relationships with UCHA executives, Clinical Chairs within the SOM, the Senior Associate Dean, SOM/Medical Director, UPI, the Clinical Leadership Council, Ambulatory and Inpatient Medical Directors for the purpose of gathering and disseminating updates related to UCHA quality programs and the IHQSE.
  • Coordinate marketing efforts with UCHA marketing department and IHQSE Program Coordinator.


  • Provide fiscal support to the CQO and IHQSE directors, including procurement services, travel authorization, and travel reimbursements, as well as support in researching fiscal transactions.
  • Exercise delegated financial authority in determining expenditures needed; making decisions on what expenditures can and cannot be made; reconciling accounts and analyzing discrepancies and solving as appropriate.
  • Maintain program budget documents for UCHA quality program and IHQSE; manage CQO budget.
  • Aid in grant writing (as needed) to further the success and growth of quality programs, including the IHQSE.
  • Interpret and follow current rules and guidelines relating to travel and expense reimbursement.
  • Maintain current knowledge of financial processes and guidelines, attend training as necessary.

Recruitment/Human Resources Support

  • Provide administrative and operations support related to the human resources and recruitment needs for the IHQSE.
  • Provide guidance and information to new IHQSE faculty and staff; research and interpret multifaceted HR rules, regulations and policies as required to answer questions that arise.
  • Coordinate job postings for IHQSE staff hired by UCHA.
  • Coordinate and manage the screening and interviewing of IHQSE Process Improvement Consultant and Data Analyst applicants; plan interview schedule and travel arrangements/logistics as needed.
  • Manage all logistics related to orientations, computer needs, office space, etc. for IHQSE staff at UCHA.

Administrative/Operations Support

  • Serve as primary customer service support and contact for CQO office; maintain confidentiality and integrity when dealing with sensitive situations.
  • Responsible for daily independent decision-making and problem resolution to reflect best interest of the CQO and the IHQSE.
  • Provide professional level administrative support for projects in which the CQO or IHQSE directors are involved on a local and national level.
  • Develop and maintain a comprehensive filing system which enables access to historical and current program records, communications and both computerized and paper based information in a timely and efficient manner; assure that documents are properly stored and accessible upon demand.
  • Coordinate events and meetings:
    • Assist CQO and IHQSE directors in planning of events.
    • Plan budget and negotiate contract terms and rates with vendors for off-site meeting venues; provide justification for specific items after analyzing budget limitations.
    • Schedule speakers/presenters and prepare presentation materials.
    • Room reservations, event invitations, catering/meal planning, event set-up (presentations, AV, etc...) and break-down.
    • Ensure arrangements for annual events are planned well in advance and timelines are adhered to.
    • Anticipate needs by independently researching and determining the appropriate documents, reports, and policies needed for events and meetings.
  • Assist with special projects and miscellaneous job-related duties as requested by the CQO and IHQSE directors.
  • Prepare reports as needed for the leadership using a variety of systems and software to manage and monitor program records.
  • Copying, scanning, faxing, mail pick-up & delivery, supplies/inventory management, and other miscellaneous duties.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits

The hiring salary for this position is negotiable and commensurate with skills and experience. This position is not eligible for overtime compensation.

The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at https://www.cu.edu/employee-services.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.


Minimum Requirements

  • Bachelor's degree from an accredited college or university
  • At least 2 years professional experience.
  • Experience creating budgets and/or spreadsheets in Excel.

Preferred Qualifications

  • Experience working in an academic and/or healthcare environment.
  • Experience and knowledge of UCHA and CU procurement and accounting procedures and requirements.
  • Experience planning events on the Anschutz Medical Campus (AMC), familiarity with departments, and processes required for room reservations, alcohol policy, and a variety of venues familiarity with AMC facilities and offices.

Knowledge, Skills, and Abilities

  • Well-developed professional skills in the areas of administrative operations and program coordination.
  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Demonstrated ability to independently organize and complete complex projects and to work under tight deadlines.
  • Demonstrated ability to independently manage and respond to support customer needs and requests in a professional, timely manner; ability to exercise tact and diplomacy when dealing with stakeholders at all levels.
  • Excellent written and verbal communication skills.
  • Excellent Interpersonal skills.
  • Advanced knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Outlook and SharePoint.
  • Working knowledge of accounting and financial principles and procedures.
  • Knowledge and general understanding of UCHA and CU policies and procedures.
  • Ability to establish and maintain effective working relationships with faculty, staff, executives, learners, alumni, industry representatives, outside organizations, and the public.
  • Strong oral and written communication, interpersonal, attention to detail and exceptional organizational skills.
  • Capacity to work collaboratively with all levels of staff.
  • Excellent customer service skills.
  • Ability to work independently and as a member of a team.
  • Ability to multitask and meet deadlines; handle a fast-paced environment.
  • Basic knowledge of medical care terms, environments, and culture.

Special Instructions to Applicants:*Applications are accepted electronically ONLY at www.cu.edu/cu-careers * REQUIRED APPLICATION MATERIALS: 1). A cover letter/letter of application which specifically addresses the job requirements and outlines qualifications. 2) A current resume/CV. 3) List of 3-5 professional references. Questions should be directed to Samara Campbell at [email protected]

Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.

Application Materials Required:Cover Letter, Resume/CV, List of References

Application Materials Instructions:APPLICATION DEADLINE: Review of applications will begin immediately and will continue until the position is filled.

Job Category: Business Services

Primary Location: Aurora

Department: H0001 -- Anschutz Medical Campus - 20209 - SOM-MED-GIM

Schedule: Full-time

Posting Date: Mar 5, 2018

Closing Date: Ongoing

Posting Contact Name: Samara Campbell

Posting Contact Email: [email protected]

Position Number: 00003219





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Job No:
Posted: 3/6/2018
Application Due: 3/23/2018
Work Type: