Student Information Systems Business Analyst

Seaside, California
Mar 06, 2018
Institution Type
Four-Year Institution

Student Information Systems Business Analyst

(Information Technology Consultant – Career)


Apply Today!  Open until filled.  Application Screening Begins: Monday, March 19, 2018


Under the general direction of the Director of Student Information Systems (SIS) and day-to-day work direction of the Manager of Student Information Systems, the Student Information Systems Analyst provides application development and business analysis support of the primary Student Information System, Oracle Campus Solutions-Student.  Additional focus areas of support for this position include: Application development support of the Customer Relationship Management and Document Management systems in addition to leading the daily operational maintenance and support of providing access to SIS systems.  This is a business/functional analyst position which does not include programming.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  1. SIS Data and Application Support: Provides application support to SIS end-users, acts as a liaison between end-users and IT, helps resolve production issues and disseminates system information.  Develops a thorough understanding of various components and functionality of the Student Information System (SIS), Campus Solutions-Student.  Participates in the implementation and testing of upgrades.  Produces operational queries, reports and documentation.  Trains end-users.
  2. Resource Evaluation and Needs Analysis: Researches and evaluates technology solutions, understands workflows and business processes, develops and discusses recommendations, prepares operational and evaluation/proposal documentation, develops and practices project management methods to create, communicate, implement and maintain project plans. Coordinates and provides end-user training for new projects, functionality and/or fixes.
  3.  3rd Party System Support: Provides support for Customer Relationship Management (CRM), Document Management (DM), Student Conduct, Learning Management, and other systems.  Works with end-users and IT to define, document, develop, validate, and maintain data interfaces from our main SIS to 3rd party systems.  Administers application security, provides end-user training, develops system functionality, and creates/update business process documentation. Serves as a proficient power-user.  Provides first-tier support for troubleshooting and maintenance issues.  Works with end-users, IT, and the SIS Team to plan and implement new features/functions including online forms and workflows.
  4. Application Security: Responsible for overall security responsibilities including oversight and mentorship of an entry-level SIS Analyst who will support security requests.  Fields security requests and establishes, maintains, and removes access.  Establishes and maintains user profiles, roles, permission lists and positions.  Creates queries and reports for security testing and planning.  Works with data custodians as needed to change or clarify access levels. Troubleshoots security/access related issues. Conducts quarterly and monthly security audits. 
  5. Performs other duties such as maintaining the integrity, support and design of enrollment services and SIS websites, providing back-up office administration support as needed, maintaining the security of computing and multi-media equipment, and other duties as assigned.

Other Functions:

Perform other job-related duties and special projects as assigned.


Knowledge of:  Enrollment Services applications; information technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, networks and/or databases; data administration principles and techniques; training theory and practices.

Skills: proficiency in standard software packages; demonstrated interpersonal and communication skills.

Ability to: apply consultative skills to assess user needs and provide appropriate support; analyze data requirements and research data availability and access methods; coordinate and implement data exchanges and conversions; develop and deliver technical training and user documentation; work with users to interpret needs and provide appropriate solutions.


Bachelor’s degree in computer science, information systems, educational technology or related fields, or similar certified coursework in applicable fields of study.  Working knowledge of common software application packages, database systems and sources and training methods and a basic understanding of networks, data communication, and multimedia systems.


Knowledge of security, standard theories, principles, practices, operational analysis and techniques applicable to a university/higher education, enrollment management environment.  Demonstrated experience using/supporting a student information system such as Oracle-CMS (Campus Solutions/Student Administration), Banner, or Datatel. Demonstrated experience involving analysis and evaluation leading to the development or improvement, and production support of student administrative policies, procedures and/or practices.  Experience administering security and access to student information systems; and investigating and analyzing problems that have broad administrative impact and implications.  Experience with project management tools and techniques to independently plan and organize work plans for oneself and project teams; working collaboratively in a team-oriented environment, making presentations, and clearly communicating points and recommendations; independently investigating, analyzing and resolving problems, training and advising others about business applications using solid customer service skills. Experience in creating reports using a reporting language or tool such as Hyperion Studio or PS Query.  Excellent oral and written communications skills, with the ability to communicate system/technical concepts and ideas to non-system/technical individuals when accessing needs and providing appropriate solutions. 

Ability to: apply standard theories, principles, practices, and techniques applicable to a university/higher education environment to develop sound conclusions and make appropriate recommendations; research, develop and evaluate policies and programs using skills in the collection, evaluation, and interpretation of data; analyze data requirements and research data availability; work on assignments with minimal direction, collaborate well with teams, independently develop and propose project plans;  communicate effectively, implement, lead, provide strategic work direction, and follow up on project plans; take initiative, plan, organize, coordinate tasks using project management techniques, multi-task and perform work in various situations where numerous and diverse demands are involved; anticipate and address problems proactively; train others on new skills and procedures;  communicate concisely both orally and in writing, to include organized reports, correspondence and graphical presentations; analyze data and make accurate projections using business mathematics and basic statistical techniques; negotiate and collaborate; quickly learn features of new software releases;   independently prioritize emerging issues; establish and maintain cooperative working relationships in an academic environment with numerous and diverse demands; work effectively with various campus constituencies, using consultative, facilitation and consensus-building skills in both normal and pressure situations. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above.


Knowledge of multiple Student Information Systems applications (any combination of records and registration, admissions, financial aid, academic advising).  Proficient in the use of Oracle-Campus Solutions-Student, Hyperion Studio, and PeopleSoft Query. 


All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

This position has been designated as a sensitive position with responsibility for access/possession of building master or sub-master keys for building access; access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards); and control over campus business processes, either through functional roles or system security access

This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.

May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations.


Anticipated hiring salary in the low $5,000's/monthly.  For salary range info see:  CSU Salary Schedule.  CSUMB offers an attractive employee benefits package, CSU Benefits R09.  The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.


Week of March 26    Zoom Interviews

Week of April 2         Campus Interview  


For full consideration, submit the required documents by 5:00 p.m. on the priority screen date listed above.  For assistance or if you require an accommodation, please call (831) 582-3389.  For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). 

CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to:  Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.

All employees must be eligible for employment in the U.S.




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