Computer Resource Consulting (CRC) Manager
Computer Resource Consulting (CRC) Manager
Job Number: 78150
Who you are:
- You have led both individuals & teams and loved it.
- You are not afraid of the hard conversations, and you are an excellent listener. You love to give and receive feedback. You understand that relationships are important at work and it shows.
- You can juggle the strategic with the tactical.
- You love using technology of all types but are adept at making it work for others. You often think about where technology is taking us and are the person people ask to explain what the latest tech headlines mean to them.
- You strive to lead groups and teams at an organization like Stanford that makes a difference. You aspire to one day have jobs with titles like CIO and Director.
- We are an internal, cost recovery endpoint development and support team at the university, which means we live on our bottom line and strive to provide customer value every single day.
- Our techs are self-starters and independent thinkers, technically minded but with a significant set of soft skills and know how to improvise when needed. Most spend their day moving about our clients' buildings and cycling through our home base, so the group is active, knowledgeable and fun.
- 2018 is CRC's 20th anniversary, and we are going strong. We welcome change and what is coming next while never forgetting our core values of client service and technical expertise.
- You would direct a team of 12 or more techs who are involved in multiple services across a variety of clients.
- You would meet with clients often, championing the user experience on every project. You'd build new services to fill University needs, develop and lead their team members, as well as collaborate across CRC, our Clients, and University IT.
- Beyond the day to day management of your team and support of your clients, you would be a part of a group of leaders defining and executing CRC's ever-evolving strategy and balancing it with client priorities and University needs.
Responsible for staffing, service delivery, and client satisfaction of a CRC team. Engage with the Stanford community to partner on service offerings, security issues, and improve efficiency Working with the CRC Leadership Team, strategize and lead through the implementation of tools and processes to support the entire computing lifecycle.
Develop, build and maintain strong business relationships with new and existing clients. Function as main contact for existing contracts and partner with clients to deliver IT solutions. Advise clients in setting technology directions and making technology choices that best support their needs. Collaborate with other UIT workgroups to address these needs. Be fiscally responsible for the management of the CRC's expenses including salary, training, vendor charges, and equipment. Identify new service opportunities. A commitment to the success of the customer along with an understanding of how to enable that success through information technology and business management. This position requires a Bachelor's degree and five years of relevant work experience, or a combination of education and relevant experience. Relevant work experience is 5 or more years of progressive experience in a client-focused IT environment, including experience in staff management and supporting service delivery.
Proven ability to lead, manage, plan, and support a technically oriented environment. Ability to work independently and exercise good judgment. Experience hiring, supervising, coaching and performance management required.
Excellent customer relationship skills, consensus building skills, and ability to establish working relationships in a diverse and distributed organization; flexible in adapting to clients' changing needs.
Ability to handle multiple priorities and high-stress situations, including upset or angry clients. Excellent verbal and written communication skills required. Including the ability to communicate in both highly technical and non-technical environments. Financial management experience desired.
Ability to identify, prioritize, and resolve issues quickly and make decisions that meet University objectives, in a collaborative culture. Knowledge of and commitment to standard methodologies in delivering support and services. Apply sound supervisory practices and meet University compliance standards and practices.
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
- May work extended hours, evenings and weekends.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Job: Information Technology Services
Location: Business Affairs
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.