Part-time Information Specialist, Adult Basic Education

Miami, FL
Mar 06, 2018
Institution Type
Community College

Job Title Part-time Information Specialist, Adult Basic Education
Job ID 996145
Location North Campus
Full/Part Time Part-Time
Regular/Temporary Temporary

Job Details

Job Family
STAFF - Support Staff
$8.68 - $11.13
Adult Basic Education
Reports To
Program Manager
Closing Date

Posted On An Ongoing Basis

FLSA Status

Job Summary

This position is responsible for meeting the public and answering telephone calls to respond to inquiries regarding a large range of class schedules and fees. This is responsible work critical to the mission of the Continuing Education and Professional Development department.

Duties & Responsibilities

  • Helps students select appropriate sections from the catalog of several thousand course offerings at five campus and several additional outreach locations
  • Provides accurate information gleaned from the catalogs and Continuing Education and Professional Development department staff members
  • Advises students regarding course requirements, books and/or materials, and testing pre-requisites
  • Guides students through the registration and payment process
  • Refers callers seeking more detailed information or advice to the appropriate department coordinator
  • Accepts registration forms and fee payments
  • Performs other duties as assigned

Minimum Requirements

  • High School Diploma or GED equivalent form a regionally accredited institution
  • Possess good customer service skills
  • Knowledge of class offerings and all departments within Continuing Education and Professional Development department
  • Possess superior ability to learn program details
  • Working knowledge of College organization
  • Ability to follow oral and written instructions
  • Possess excellent interpersonal and communications skills
  • Ability to project a positive image of the College and its programs
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff


  • Six (6) months prior customer service experience preferred


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