University Ombuds for Staff

Job description

Clemson University

Location Clemson House
Full/Part Time Full-Time
Regular/Temporary Regular


The Position:

The University Ombuds for Staff is a designated neutral and informal dispute resolution practitioner whose function is to provide independent, confidential assistance to all staff throughout the institution. This assistance is an alternative to formal administrative channels, supplementing them but not replacing them. The ombuds assists in clarifying the nature of underlying concerns and helps generate and evaluate an array of options for addressing/resolving the concerns, including referral to other available resources. They foster communication between individuals involved in conflict and assists those individuals in resolving their issues. The University Ombuds for Staff operates within the University Ombuds Office in a collaborative capacity with the University Ombuds for Faculty and Students. They provide consultation to organizational leaders as necessary regarding trends and themes and may seek external independent legal counsel as deemed necessary. For more information, please visit the Ombudsman website at Clemson University.

Dispute resolution, consultation and referral: The ombuds is responsible for identifying and clarifying concerns and conflicts and generating and evaluation option for resolution of conflicts. Advocates for fair process and the administration of processes. Provides coaching to individuals on effective strategies and skills in the resolution of their concerns.

Organizational and management consultation: The ombuds is responsible for identifying systemic issues and trends that cause conflict at the University; Works with an advisory committee in exploring effective ways to address system concerns; Serves as an organizational resource for evaluating policies and procedures related to staff.

Training and education: The ombuds is responsible for designing and delivering education and training programs for staff related to conflict management/resolution and related topics.

Professional development: The ombuds is responsible for engagement in appropriate and ongoing continuing education and development, including but not limited to requirements to attain and maintain ombuds certification.

The successful candidate must possess:

  • A bachelor's degree and experience in mediation, as an organizational ombuds or closely related dispute resolution professional;
  • A minimum of 5 years in supervisory or leadership roles in a complex organization comprised of broad and diverse constituent groups.


Standard Hrs: 37.5; Band: 08; Salary will be competitive within market range based on qualifications.

Clemson University Ombudsman

333 Old Greenville Hwy

Clemson, South Carolina

Preferred qualifications:
  • An advanced degree in a related field;
  • Mediation experience;
  • Strong theoretical and working knowledge of the dynamics and practice of conflict resolution;
  • Administrative experience in public higher education;
  • Working knowledge of the IOA Professional Standards of Practice.
  • Ombuds certification or the ability to become certified.


  • The University Ombuds for Staff adheres to the IOA Professional Standards of Practice; does not accept notice on behalf of the University; and, does not participate in formal adjudicatory processes.
  • All communications will be treated with strict confidential to the extent permissible by South Carolina law and Federal law.
  • The incumbent must not serve in any other capacity that would be considered a conflict of interest.
  • The incumbent must have strong communication skills, both oral and written, and able to effectively communicate with individuals from diverse background at all levels of the organization.


Standard Hrs: 37.5; Band: 08; Salary will be competitive within market range based on qualifications.

Review of applications will begin March 30, 2018 and continue until the position is filled. For consideration, please submit a resume or curriculum vita, letter of interest, and five professional references including names and contact information in Interfolio. The apply link is below.

Clemson University Ombudsman

333 Old Greenville Hwy

Clemson, South Carolina

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.





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Job No:
Posted: 3/6/2018
Application Due: 5/5/2018
Work Type: