Media Specialist II - IT - Academic Support
Job ID 2018-4810
Posted Date 2018-03-04
Org Number 010026
Department IT - Academic Support
Division Information Technology
Job Type Staff
Proposed Salary Range $21.43 per hour ($44,582.00 annually)
Hours Per Week 40
Weeks Per Year 52
Regular Workdays/Hours Flexible, Monday-Friday 7:30 am - 4:30 pm; evenings and weekends required on a needed basis
Special Instructions to Applicants
Provides support to UCO departments, faculty, staff students and external clients who use multi-media equipment. Supports the University's streaming and multimedia content systems, video conferencing, web conferencing, integrated applications, event management services. Develops, edits and produces technology-rich media content for courses, web, learning programs, etc. Reports to the Manager of Multimedia Services. A department of Information Technology.
Department Specific Essential Job Functions
Creates, manages and administers streaming content, multimedia content, webcasts, lecture capture, video conferences and web conferences including set-up and troubleshooting for various academic and non-academic groups. Provides Tier II technical support and assistance to instructors, students and guests who utilize multimedia equipment. Troubleshoots problems and performs minor repairs and routine maintenance on multimedia equipment. Arranges for vendor services as needed. Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed on the Event Management System. Account for inventory of A/V and IT equipment before and after each event; assist with security procedures, monthly and quarterly inventory, and forecasting equipment needs. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Supports Multimedia Services operations including effective management and circulation of multimedia equipment resources. Multimedia equipment includes, but is not limited to, mobile laptop lab, projectors, DVD players, microphones, Public Address Systems, video cameras, lighting systems etc. Maintains a customer-service attitude. Provides outstanding customer service, and uses positive interpersonal communication skills. Works closely with Conference and Event Staff and promotes positive school/community relations. Demonstrates positive, collaborative and effective interpersonal relationships with administrators and colleagues. This position may involve night and weekend support. Requires the successful candidate to have "high-speed" Internet access to their residence. "High-Speed" infers Cable modem or DSL measured within the Mega-Bit upload and download speeds. This position requires the successful candidate to maintain a smart phone on which to receive telephone calls and SMS messages from servers and authorized OIT personnel. Continually updates skills and knowledge relative to the position and the technology industry. Ability to work a flexible work schedule and overtime during the week and Saturdays when necessary. he duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment.
Bachelor's degree or an equivalent combination of experience and education. Three years' industry professional experience in operation and setup of various types of multi-media equipment. Experience in performing minor equipment repairs Inventory Management and maintenance.
Effective communication and public relations skills with diverse audiences. Knowledge of various industry-standard applications including audio and video editing tools, studio controls, audio systems, and digital camera technology. Knowledge of a media center operation, resource management, and technology. Demonstrated proficiency designing and producing multimedia objects and applications. Ability to manage time, establish priorities, distribute responsibilities, and meet milestones and deliverables. Ability to explain technical concepts in non-technical terms. Attention to detail and solid follow-up skills. Experience with learning management systems, a plus.
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.