Data and Records Specialist, Global Programs

Winston Salem, NC
Mar 06, 2018
Institution Type
Four-Year Institution
Data and Records Specialist, Global Programs

*Cover letter and resume is required with application.*

Summary: The Data and Records Specialist provides data management and analysis to support the business operations of the Center for Global Programs and Studies (GPS). This position is responsible for the organization and maintenance of records and constituent data related to the Center.

Essential Functions:

  • Manages the collection of data related to programs and constituents of the Center for Global Programs and Studies (GPS).
  • Provides analysis and coordinates the use of data. Generates reports for internal and external constituents.
  • Produces visual tools (i.e. graphs, charts, images, and infographics) to equip the department with information to identify trends/patterns.
  • Develops processes to streamline and improve the workflow and business systems necessary to support the administrative functions of GPS.
  • Responsible for registration and records management for Wake Forest Study Abroad/Away programs.
  • Responsible for the maintenance of GPS media (i.e. websites, digital images, video, and social media). Reviews and updates webpages on a routine basis.
  • Serves as liaison with key University partners (i.e. Institutional Research, University Registrar’s Office, and Student Financial Services).
  • Functions effectively as part of a team and works collaboratively on multiple projects simultaneously.
  • Provides project management, as needed.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree with five to seven years of related experience, or an equivalent combination of education and experience.
  • Knowledge of and extensive experience with data entry and analysis software systems.
  • Knowledge of and experience with SCT-Banner or equivalent systems.
  • Ability to work collaboratively and strategically in a diverse team environment.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Strong organizational, time management, and project planning skills.
  • Excellent interpersonal communication skills (verbal and written); initiative, flexibility, enthusiasm, and commitment to excellence in customer service.
  • Ability to work independently or as part of a cross functional team.
  • Proficiency with standard computing software (i.e. Microsoft Office suite, WordPress, and Google Apps).
  • Ability to learn, utilize, and maintain new web-based software solutions.

Preferred Education, Knowledge, Skills, Abilities:

  • Experience working with students and individuals from different cultural backgrounds.
  • Knowledge of and experience with higher education software platforms (i.e. Terra Dotta, Workday, and Sakai).
  • Knowledge of and experience with the University registration procedures.
  • Experience in report writing.
  • Experience with project management software.


  • Responsible for own work.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Winston-Salem, North Carolina, United States



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