Student Services Specialist

Location
Stanford
Posted
Mar 05, 2018
Institution Type
Four-Year Institution


Student Services Specialist

Stanford University

Job Number:
78137

Student Services Specialist, Classification E, 100% FTE, Non-Exempt School of Engineering, Chemical Engineering Department Founded in 1961, the Department of Chemical Engineering was initially an outgrowth of the university's Department of Chemistry. Early faculty pioneered or substantially influenced the emerging field of chemical engineering in a number of important areas including catalysis and transport/fluid mechanics. More recently, the department has added bioengineering and soft-material science to its core areas of excellence and has made a growing commitment to technology development that complements its long-held strength in fundamental applied science and molecular engineering. The major function of this position is to provide high-level administrative support for our postdoctoral scholars. However, the Student Services Specialist will administer many aspects of the Department's student service administrative needs as well as serving vital roles within our student service office. Major duties will include providing a wide range of administration support to the Chemical Engineering Department's 80 + postdoctoral scholars. This position is highly visible amongst our faculty, staff and students and exceptional customer service skills are highly valued.

Chemical Engineering website: http://cheme.stanford.edu/


JOB PURPOSE: Provide administrative and operational support to faculty, staff, students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference. CORE DUTIES*:
  • Review documents and forms for completeness, track files for follow up and distribute for review.
  • Research and resolve routine issues, refer complex issues to other staff.
  • Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
  • Coordinate logistics for outreach activities, meetings, and events.
  • Respond to routine inquiries from students, faculty, external constituents, and staff.
  • Serve as a subject matter resource to students and other departments.
  • Contribute to general office administration and process improvements.
  • May train and direct day to day activities of student and temporary workers. * - Other duties may also be assigned MINIMUM REQUIREMENTS:
    Education & Experience: Associates degree and one year of relevant experience, or combination of education and relevant experience. Knowledge, Skills and Abilities:
  • Strong written and verbal communication skills.
  • Basic computer skills, including experience with Microsoft Office Suite.
  • Customer service skills.
  • Basic office administration skills.
  • Ability to learn compliance with legal, financial, and university policies and external regulations. Certifications and Licenses: None PHYSICAL REQUIREMENTS*:
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS: WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

    Job: Student Services

    Location: School of Engineering
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.




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