Job Number: 78121
Note: Not all unique aspects of the job are covered by this job description
The Program Manager for Alumni Volunteer Engagement (AVE) is responsible for project management of key SAA programs including Beyond the Farm Day of Service, a global program that engages 2000 alumni in community service projects annually; the Stanford Wine Program, an annual revenue-generating venture for the Alumni Association; and alumni volunteer engagement efforts as needed. The Program Manager assists with marketing, planning all/part of alumni programs, events, and/or other alumni initiatives.
The ideal candidate will have an understanding of volunteer management, appreciation for diversity and inclusion, and a track record of collaboration and project management.
The Alumni Volunteer Engagement Department supports a number of initiatives focused on engaging alumni in the life of the university. The department oversees an awards program honoring alumni who demonstrate extraordinary service to Stanford, organizes the STARS Volunteer Leadership Conference for alumni leaders, manages Beyond the Farm Day of Service, oversees the Stanford Wine Program, and serves as a resource for campus partners and alumni regarding volunteer opportunities for alumni.
The Program Manager is a member of a four-person team and reports to the Senior Director of Alumni Relations. The Program Manager works closely with internal SAA Departments including Marketing, Digital and Data Services, Alumni Communities, and Alumni Events as well as colleagues from the schools and campus departments.
As the lead for Beyond the Farm, the Program Manager will: oversee the project leader recruitment process, create and maintain the training materials and ensure that the online tools provide a positive experience, develop and coordinate an email marketing schedule and timeline, identify target alumni populations, monitor participation numbers and provide assistance to projects as needed, collaborate with marketing colleagues on messaging and content, maintain regular communication and provide guidance to project leaders throughout the program's duration, and create success metrics to measure the outcome of the program.
For the Wine Program, the Program Manager will: coordinate the annual wine submission procedures and serve as the point of contact for interested wineries, arrange a professional blind tasting event, create marketing content for the sales website, email campaign, and printed brochure, set up the marketing timeline, identify target alumni populations, serve as the liaison with external business partner regarding web content, customer experience, and sales tracking; provide front line customer service as needed, maintain and update database of alumni in the wine industry and prospective winery partners, serve as the liaison with vendors, manage inventory, warehousing, and internal sales; monitor the budget, evaluate the program's success, and make recommendations for future programs.
The Program Manager is also a key resource for alumni and campus partners regarding Stanford volunteer opportunities and is responsible for leading the annual campus-wide effort to track volunteer service in the university's central database. The Program Manager advises alumni interested in volunteering for Stanford and responds to inquiries from university colleagues seeking alumni volunteers for projects and programs.
- Manage the global Beyond the Farm Day of Service project, Stanford Wine program and other volunteer initiatives as assigned.
- Recruit, train, and oversee alumni volunteers.
- Develop contacts and maintain relationships with campus partners and vendors.
- Track sales data, identify customer trends, and provide strategies for wine sales efforts.
- Plan annual winetasting event, manage outreach submission process, serve as contact with wineries.
- Collaborate and coordinate with departments and schools to achieve the goals of Beyond the Farm and other volunteer initiatives.
- Oversees the online presence for the wine program, Beyond the Farm, and volunteer initiatives.
- Research and analyze customer purchasing habits and wine industry trends.
- Build and maintain relationships with campus partners and vendors.
- Collaborate with internal departments on email, web, print communications and branding for Beyond the Farm, Wine Program, and volunteer initiatives.
- Create and maintain marketing timelines.
- Work with internal departments to identify and implement new markets and develop program strategies.
- Participate in budgeting, forecasting, and negotiating.
- Evaluate programs and services for customer satisfaction.
Education & Experience:
Bachelor's degree and three years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Excellent communication skills (verbal and written) and the ability to represent the university professionally both internally and externally
- Strong project management skills.
- Demonstrated experience with volunteer development and oversight.
- Strong interpersonal, team, and leadership skills; tact and flexibility in working with diverse population groups.
- Sound judgment, the ability to analyze problems quickly and accurately, and the ability to develop practical and effective solutions to solve a variety of problems.
- Computer proficiency and the ability to learn new systems.
- Valid California Non-commercial Class Driver's License.
- Constantly perform desk-based tasks.
- Frequently stand/walk, sit.
- Occasionally grasp forcefully, use a telephone, lift/carry/push/pull objects that weigh up to 40 pounds.
- Rarely writing by hand, sort/file paperwork or parts.
- Ability to obtain and maintain a California Non-commercial Class license.
- Occasional work on evenings and weekends.
- May work outdoors.
- Some local or domestic travel.
- When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Job: Alumni Relations
Location: Alumni Association
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.