Training & Applications Specialist
The Training and Application Specialist will provide application support and deliver training programs for the practice management and related systems involving insurance and third party billing. Responsibilities include but are not limited to: developing training curriculum, manuals, schedules, and evaluations; delivering effective training to client users; serving as a liaison between the user community, Operations Management and the TUP I.T. Department; maintaining accurate data dictionaries; assisting with researching and documenting application issues, and recommending solutions that will improve end-user experience; participating in new application installs; performing quality assurance reviews; and serving as a help desk representative. The incumbent will develop ongoing rapport and communicate with internal and external contacts to provide highly complex technical information and service; assess and anticipate recurring customer needs; and understand, influence and achieve internal project/work goals. Performs other duties as assigned.Required Education and Experience:
Bachelor's degree and at least one year of training and application support experience. An equivalent combination of education and experience may be considered. Required Skills and Abilities:
*Proven ability to provide effective technology support to end users.
*Demonstrated proficiency with MS Office Suite, including MS Word, MS Excel, MS PowerPoint and MS Publisher. *Demonstrated project management skills.
*Demonstrated verbal and written communication, and presentation skills.
*Excellent interpersonal and customer service skills, along with the ability to interact effectively with a diverse constituent population. *Demonstrated organizational and prioritization skills, along with the ability to be self-motivated and detail oriented. *Ability to work independently as well as part of a team environment. Preferred:
*Electronic physician billing experience. *Experience with Adobe software. Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. To obtain additional information about Temple University please visit our website at www.temple.edu. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: http://www.temple.edu/safety/asfr/ You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.