Senior Business Analyst - Exempt, Recruitment #3255

Carson, California
$6,249 - $11,074 monthly
Mar 02, 2018
Recruitment #3255
Institution Type
Four-Year Institution

Position Information

This is a full-time, permanent (probationary) position.  

Salary Range and Max Salary  

The application deadline is: Wednesday, March 14, 2018
The salary range for this classification is: $6,249 - $11,074 monthly.  

Conditions of Employment  

Due to the nature of this position, the successful candidate is required to complete a background check prior to assuming this position.  

Campus Marketing Statement  

California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system.  CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels.  Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide.  The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.  

Department Marketing Statement  

Department: Enterprise Applications

The Information Technology Division is responsible for providing leadership and support in information technology for the entire CSU Dominguez Hills community. The Division promotes IT solutions that improve teaching, learning, research, and administrative environment of the University. The CITO provides overall management of the IT Division. The Division of Information Technology is comprised for four operational groups: Infrastructure Services, User and Access Services, Academic Technology, and Enterprise Applications.  

Major Duties  

Under general direction of the Director of Enterprise Applications, the incumbent is responsible for providing technical and functional support for Enterprise Resource Planning (ERP) systems connected or related administrative/academic systems, such as, PeopleSoft Campus Solutions.  Primary responsibility includes but not limited to; implement, develop, test, upgrade, and support applications and operation of integrated systems to ensure functional user (faculty, staff, students, etc.) access and functionality.  Plan for and assist the functional and technical teams, in applying updates and fixes/patches to ERP and related administrative/academic applications.  Periodically monitor the use and performance of applications/processes.  Trouble-shoot and solve application-related problems.  Work with user groups and other technical or appointed staff to optimize the use of application functionality.  Perform other application or system-related tasks as assigned.  Make analytical studies of data processing procedures, systems, and organization structure in order to design and formulate new or revised methods of applying computer technology for the solution of operational data processing problems. Will provide some technical and functional support to Human Resources/Finance REP systems.  Responsible for gathering functional system and integration requirements for all areas within Campus Solutions (Student Records, Admissions, Financial Aid, Student Financials, Campus Community, Advisement, etc..) modules and the documentation of all related activities.  Performing fit-gap analysis, prototyping, and application configuration.  The incumbent will act in a coordinating capacity with other project members, including assigning and overseeing of project assignments, activities, and tasks.  Provide project work direction such as evaluating and setting work priorities; monitoring and overseeing project schedules.  Provide excellent customer service and working closely with end-users. Maintains IT professional standards of anonymity for data that reside on campus servers and computer systems.  Maintains confidentiality and security of all information and data.  


Required Education:
A Bachelors degree, preferably in computer science or business, or equivalent training and applied experience or equivalent to graduation from a four-year college or university.

Required Experience:
Minimum of five years of experience performing analytical support of enterprise applications, Systems Development Life Cycle (SDLC), and data processing procedures.

Solid knowledge and skills in applications programming and systems analysis and related programming support function is preferred.

Required Knowledge, Skills and Abilities:
Principles and practices of computer programming
Principals or public administration
Principles or organization, administration, and management
Knowledge of project implementation and project management
Analyze problems and to make appropriate recommendations
Must have solid knowledge and skills of software development lifecycle (SDLC).
Work cooperatively with representatives of campus departments
Relate problems solution requirements to computer programmers as well as faculty and staff
Design report formats considering machine capabilities and limitations
Communicate, including oral and written
Effectively and efficiently oversee, create, operate, maintain, and troubleshoot enterprise applications
Monitor and optimize process performance
Contact and communicate with CSU systemwide or manufacturer help desks for technical support
Understand special policies and procedures of the CMS project from the Chancellor¿s Office perspective and how they impact the University;
Work effectively with individuals in the campus and CSU system organizations
Work independently, organize and plan work and projects, including handling multiple priorities in a project environment
Meet stringent deadlines and complete assignments with general direction
Read, analyze, interpret, troubleshoot, and communicate effectively and efficiently
Use judgment to make decisions, interpret, test and apply solutions
Recognize and identify training needs and recommend appropriate method of delivery; and initiative and ingenuity to solve problems and to suggest improvements
Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment.
Maintains a professional demeanor.
Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment.

Special Working Conditions:
This position may require the incumbent to be on-call 24/7 to assist in revolving emergency or urgent issues.  The incumbent is required to maintain contact with their campus outside of their normal working hours on a regular basis via the separate On Call Procedures.  Remote contact shall include telephone, cell phone, wireless data access device, remote monitoring of any hardware or software device, and/or electronic mail notification regarding the status of a campus system.  


40% - Coordinates, assigns and oversees project assignments, activities, and tasks; provides work direction for those project members such as evaluating and setting work priorities; monitoring and overseeing project schedules and timelines;  responsible for maintenance, enhancements, and support of university ERP systems (PeopleSoft Campus Solutions, HR/Payroll, and Finance) and ancillary systems e.g., TouchNet, System-wide Academic & Course Reporting, for both state and self-support entities.  Working together with V.P. of Information Technology and Director to assess proposed initiatives, to ensure alignment with university's goals.  Work closely with users to prepare and/or review requirement and detailed specifications for reports, using modifications, interfaces, conversions, and/or processes; and to produce reports SQR, PeopleTools/Code, etc. Reviews and evaluates testing results for completeness and accuracy; writes and reviews end user documentation produced in support of the student applications.

30% - Serve as primary technical liaison between PS Campus Solutions module leads, IT team, consultants, and external vendors to determine system requirements and integrations.  Provide support for campus application development and technical troubleshooting support for modules.  Perform systems and business process assessment, and recommend strategies for optimization. Serve on established campus-wide committees focusing on ERP implementation issues. Provides test and support for system upgrade projects, project implementations, reporting, training, and issue resolution process.  Define and document hardware and software requirements for implementation of new functionality. Gather requirements and develop detailed program specifications for modifications/enhancements to administrative systems.

20% - Generate ad hoc reports using both SQL and application-based reporting tools, Coordinate and conduct testing of new releases, updates modified programs. Act as contact for user with enterprise production problems and/or questions; direct problems to the correct person and follow through to resolution. (This function will be shared with the Director, depending on the nature of the problem).

10% - Participate in coordinator meetings and produce a team status report. Provides consultation to operational staff and campus end users.  Attend and participate in departmental and team meetings.  Perform other duties as assigned.  

To Apply Please Visit:  

To apply for this posting (Non-CSUDH Employees):
Step 1: Select and read the qualifications for the position you are interested in
Step 2: Click 'Apply Now' at the bottom of the screen
Step 3: Login or Register (Create Username and Password)
Step 4: Select apply with or without resume
Step 5: Provide contact information and answer required questions
Step 6: Click 'Submit'  

Closing Statement  

California State University, Dominguez Hills, is an equal employment opportunity employer, and is strongly committed to achieving excellence through a diverse workforce. The University actively encourages applications of all qualified individuals.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms please visit,

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771 or the Academic Affairs Personnel Services Office at (310) 243-3766.

Clery Act crime statistics for CSUDH are available at, or by calling University Police at (310) 243-3639.

Upon appointment all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9  

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