Digital Tech Support Associate, Studio
I. JOB OVERVIEW
Job Description Summary:
The Corcoran School of the Arts and Design bridges the George Washington University's (GW) academically robust programs in the arts with Corcoran's creative and inspired scholarship. Part of GW's Columbian College of Arts and Sciences, the school functions as an incubator for artists and practitioners in arts-related fields, and serves to enrich students who are taking classes in other areas of the university. As such, it provides a platform for engagement that bridges creative expression and practical application with the breadth and depth of the larger liberal arts education.
The Corcoran School is seeking a Digital Tech Support Associate, Studio. This position is essentially responsible for collaborating with the Office of Technology Services (OTS) in order to maintain and supervise the digital studios (computer labs) in Smith and Flagg, ensuring that the software and capabilities required by faculty are ready and that students can access them during open labs. This includes hardware functionality like large format printing and digital equipment checkout services. This would also include the digital fabrication studio(s) in Flagg and Smith, ensuring safe and proper functionality for equipment such as the laser cutter, Hasselblad Imacon scanner, slide scanners, NextEnginer, Senses Scanner, electronic music/mixing equipment, Roland Mills, a CNC router, and the 3D printers.
• Monitor and maintain primary digital studios and equipment. The Senior Technical Associate, Studio - or designated student workers - is responsible for checking the large digital studios or computer labs, particularly in Flagg and Smith, on a regular basis. Specialized equipment such as plotters, scanners, AV, and computers should be checked and maintained as needed.
• Act as resource for faculty for secondary digital studios and equipment. Establish secondary schedule for more occasional check ins with smaller and specialized spaces, and the faculty who use them, including mixing/editing rooms used by Music and Theatre & Dance, as well as labs used by printmaking and other disciplines.
• Develops and maintains up-to-date knowledge, documentation, and FAQs with the focus of increasing transparency, expanding knowledge recession planning, and enhancing the client experience.
• Recruit, hire, train, and develop both full time staff (Visual Resource Coordinator). This position leads another highly independent staff position - the Visual Resources Coordinator. Both staff positions oversee specialized resources for Corcoran School Staff. The Senior Technical Associate, Studio is to both lead the Visual Resources Coordinator and set strategic long term goals for the Visual Resources Center.
• Recruit, hire, train, and manage student employees. These students are to be used within the budget limitations to assist with the checking and maintenance of digital studios and to staff digital studio open hours.
• Supports Operating IT Systems including multiple platforms (mobile and non-mobile) and operating systems. Troubleshoots IT Systems including: hardware, software, and networking. Repairs IT Systems including hardware repair, software installation, cable management and installation. Monitors IT Systems using remote management and monitoring tools. Responds to classrooms and work with faculty on any recording problems.
• Liaise with Office of Technology Services (OTS) and other campus stakeholders to provide technology solutions for school courses and academic content. The nature of this job requires a close working relationship with OTS and other university offices such as the Division of IT, to ensure Corcoran digital studios and other computer labs are functioning normally. This may include troubleshooting specific technological problems alongside OTS, training with OTS, or other duties where overlap exists.
• Coordinate with school faculty to understand, coordinate, and help prioritize technology and equipment purchases for digital studios. This position should regularly consult with faculty, and when necessary meet with faculty leadership to provide support and counsel on the decision making process for purchasing new technology, equipment, or software - and when necessary, executing those purchases and installations for new technology, equipment, or software. This includes analyzing and reporting on technology usage within the AT environment, developing goals and analyzing trends from fiscal year to fiscal year.
• Performs other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
A combination of customer service, technical services, and a deep understanding of Creative applications such as Adobe Creative Suite, AutoCAD, or Cinema4D.
II. JOB DETAILS
Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: Columbian College of Arts & Sciences (CCAS) Family Academic Technology Sub-Family Audiovisual Technology Stream Individual Contributor Level Level 1 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday-Friday; 8:30am-5:30pm Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Internal Applicants Only? No Posting Number: S006824 Job Open Date: 11/16/2017 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
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