Student Services Assistant II, Financial Aid

Job description

Job Title Student Services Assistant II, Financial Aid
Job ID 997172
Location Kendall Campus
Full/Part Time Full-Time
Regular/Temporary Regular

Job Details

Job Family
STAFF - Support Non-Exempt (SNE)
$15.62 - $19.52
Financial Aid
Reports To
Director, Administrative Supervisor
Closing Date
Open Until Filled
FLSA Status

Job Summary

The Student Services Assistant II participates in the day-to-day delivery of student services and assists Financial Aid advisors in counseling students regarding financial aid programs and services. This is administrative work involving advanced support for supervisors in Financial Aid.

Duties & Responsibilities

  • Assists professionals and clerical staff in advising students of available financial aid programs
  • Assists in the analysis of Financial Aid eligibility
  • Screens student financial aid problems for appropriate referral and problem resolution
  • Examines and analyzes system generated reports and corrects data as needed
  • Conducts workshops and financial aid presentations on and off campus and assists students in the completion of financial aid forms
  • Develops, maintains and monitors correspondence related to Standards of Academic Progress committee decisions
  • Assists program coordinators in a variety of activities; including but not limited to, loans, document verification, and completion of entrance and exit counseling
  • Assists with special projects and assisting with appointment calendars
  • Assists in the training of new employees
  • Maintains attendance and payroll records and corresponding filing systems for all employees
  • Assists with special projects and assists with appointment calendars
  • Performs other duties as assigned

Minimum Requirements

  • Associates of Arts degree in related field from two-year College or technical school and four (4) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • Knowledge of College organization: admission, registration, academic regulations, college policies and procedures, programs of study, and departmental regulations
  • Knowledge of College activities and special programs, college regulations, testing, counseling and advisement services
  • Knowledge of College policy, procedure, state rules, and statutes
  • Possess excellent communication and customer service skills
  • Proficiency in Microsoft Office and software applications
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to follow oral and written instructions
  • Ability to work overtime during peak registration periods, which include evening and/or weekend assignments
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff





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Job No:
Posted: 3/2/2018
Application Due: 4/8/2018
Work Type: