Retention Specialist - Multicultural and DREAM Center

San Mateo
Mar 01, 2018
Institution Type
Community College

Retention Specialist - Multicultural and DREAM Center

San Mateo County Community College District

Posting Number: 2014560S

Department: Enrollment Services CSM (DEPT)

Location: College of San Mateo

Position Number: TBD

Percentage of Full Time: 100%

Months per Year: 12

Salary Range: $56,196 (annual) - $71,844 (annual)

Position Type: Staff & Admin

General Statement:

San Mateo County Community College District values the principles of diversity and equity. We provide our students with a rich and dynamic learning community that embraces differences, emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become critical thinkers and socially responsible leaders.

The Multicultural and DREAM Center (MCCDC) welcomes all students who would benefit from meeting with a bilingual or multicultural counselor. The program's goal is the recruitment and sustained enrollment of students who seek to continue their educational opportunities, while overcoming social challenges, language barriers, and/or economic disadvantage. The MCCDC also serves undocumented, AB540, DACA, and California Dream Act students by providing a safe haven designed to holistically support and nurture the academic, social, emotional, and financial well-being of our undocumented community. The MCCDC Retention Specialist performs paraprofessional work that involves outreach and the retention of MCCDC students designed to foster student success. Under direction, the employee performs a variety of preparatory work and planning and develops strategies to support and enhance student completion and success. Public contact is extensive and primarily includes students, faculty, and staff, but can also include vendors and staff in other educational institutions and agencies, for the purpose of exchanging subject matter and procedural information. A high degree of independent judgment and creativity are required to resolve a wide variety of minor and occasional major problems that may arise. A Retention Specialist can perform a wide variety of duties within the scope of the classification. A Retention Specialist can direct the work of student assistants, clerical staff, and instructional aides, as assigned.

Minimum Qualifications:

• A combination of education and experience equivalent to a Bachelor’s degree from an accredited institution
• Comprehensive, current knowledge of legislation, resources, and educational policies relating to undocumented students
• Experience working directly with undocumented students in the areas of advising, program development, coordination, and student support related services
• Successful experience of increasing responsibility that has included event planning, assessment, and evaluation
• Skill in respectful, sensitive communication with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
• Demonstrated oral and written communication skills, including public speaking
• Experience with the use of a variety of computer software to compose and prepare correspondence, forms, reports, presentations, and other written materials
• Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports
• Skill in setting up and maintaining online and manual files

Knowledge, Skills, and Abilities:

1. High level of cultural competency and understanding of diverse student populations
2. Ability to analyze complex policies and procedural problems in one or several program areas
3. Skill in multi-tasking and workload prioritizing under deadline pressure, using independent judgment for decision-making
4. Knowledge of policies, procedures, and practices related to the enrollment process and financial options for undocumented students
5. Knowledge of policies, procedures, and practices related to the enrollment process and financial options for former foster youth
6. Knowledge of current and historical statewide undocumented student movement
7. Familiarity with California Community Colleges policies and procedures
8. Skill in use of the Microsoft Office Suite and web-based content management systems to compose and prepare a variety of correspondence, reports, publicity, and other materials
9. Skill in establishing and maintaining respectful and sensitive working relationships with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
10. Skill in oral communication, including public speaking
11. Skill in written communication
12. Skill in organizing data, setting up, tracking, and maintaining data in electronic and manual files
13. Skill in directing the work of others
14. Skill in performing research in a designated subject matter area

Preferred Qualifications: Bilingual in Spanish or language other than English preferred.

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

First Review Date: 03/20/2018

Open Until Filled: Yes

To apply, visit:

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.


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