Coordinator, Welcome Center 497559

Job description

Coordinator, Welcome Center 497559

Position Type: Staff

Position Number: 497559

Department: Enrollment Services

Job Summary/Basic Function:
Job Summary:
The Coordinator of Recruitment is responsible for providing leadership and daily supervision of the daily campus visit program as well as on-campus admission events. Collaborate with staff for implementation and execution of large group, small targeted visits, and daily and individual visits. Provide leadership for the Tour Guide program, as well as all admission events. Represents the face and spirit of the university by ensuring excellent customer service and quality follow-up and reporting for all perspective Cardinals visitors to the Beaumont Campus. When necessary, assists applicants, students, parent, and members of the public with the admissions process and provide accurate recruitment information. This position reports directly to the Director of Recruitment.

Job Responsibilities:

  • Responsible for management and oversight of all on campus visit programs and daily campus visits
  • Work with Director of Recruitment to develop on campus visit strategies
  • Evaluate effectiveness of daily visits and campus programs, using data to enhance program offerings and the visit experience
  • Provide leadership to student staff, ensuring effective visit opportunities for diverse populations of students and parents
  • Oversee training of all welcome center personnel and student service areas in order to give focus on excellence in customer service
  • Monitor the entire welcome process in order access and provide a quality experience for prospective students and their families.
  • Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by Director of Recruitment
  • Serve as liaison between the new visitor welcome center and the University community, including the scheduling of use by University departments and organizations
  • Provide direction and leadership for Tour Guide program, creating a well-trained core of representatives for the University
  • Oversee recruitment events and evaluate their effectiveness as a function of yield initiatives, recommending improvements based on visitor experience and feedback
  • Make recommendations regarding the web site and publications to promote campus visit programs
  • Work with recruitment marketing manager to develop communication plans as a follow-up to campus visits
  • Attend various functions that merit Lamar University's attendance (i.e. scholarship award ceremonies)
  • Preforms all other essential duties as assigned

    Minimum Qualifications:
    • Bachelor’s degree required
    • Valid Driver’s license required
    • Experience speaking to a diverse and varied student populations including low socioeconomic (SES), first generation, and other groups traditionally underrepresented in higher education preferred
    • Sales experience and familiarity with customer relationship management systems, relationship selling, and other sales techniques preferred

    Required Knowledge, Skills/Abilities:
    • Contacts with coworkers from other organizational units of the University
    • Tact and judgment are requirements in obtaining or giving information of a confidential nature
    • Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization
    • Demonstrates ability to manage and supervise
    • Ability to work and communicate effectively and respectfully with diverse populations
    • Strong interpersonal skills, creative problem-solving skills, and demonstrated skills in oral and written communication
    • Presentation and Public Speaking skills

    Preferred Qualifications:

    Security Sensitive Statement:
    This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

    Salary: Commensurate

    Work Hours:

    Posting Date: 02/28/2018

    Close Date: 3/14/2018

    Open Until Filled: No

    Special Instructions:

    To apply, visit

    Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.





    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 3/1/2018
    Application Due: 3/15/2018
    Work Type: