Information Technology Technician II - Help Desk

Job description

American River College


Information Technology Technician II - Help Desk

Job Posting Number: C00537P

Salary: $3,956.09 per month

Closing Date: 03/27/2018


Complete job description and application available online at:


Position Summary    

This is an experienced Information Technology Technician I, or equivalent, who is proficient in executing assigned duties. Under minimal supervision, incumbents perform a wide variety of Help Desk duties. [For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting Job Descriptions click here].


This position is assigned to the Planning, Research and Technology department.


Assignment Responsibilities    

● Processes work requests from campuses and/or District Office.

● Clarifies requests if needed and assigns Information Services Work Requests to appropriate person.

● Creates and distributes reports related to work requests and technicians’ schedules.

● Issues routine recurring work orders and special work orders as needed. 

● Follows up with customers, answers questions, provides status updates, and makes referrals to assigned Information Technology personnel for answers to technical questions.

● Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. 

● Assists technicians by providing information, clarification, or referrals as needed.

● Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database.

● Maintains ERM (enterprise resource management system – PeopleSoft) operations documentation on-line for District-wide access. 

● Maintains and issues telecom equipment.

● Issues phones from inventory to technicians.

● Tracks and maintains phone inventory.

● Performs related duties as required.


Special Requirements    

Any offer of employment is contingent upon the successful completion of a medical evaluation.


Minimum Qualifications    

EDUCATION/EXPERIENCE: An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) AND two years in class of Information Technology Technician I; OR, an Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and three years of experience directly related to job duties; OR, a combination of training and/or experience totaling five years that is likely to have provided the required level of knowledge and abilities.


Have sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles.


(Experience Requirement: One year of experience is equal to 12 months of experience at a maximum of 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: 15 units are equal to six months of education; 30 units are equal to one year of education.)



The Los Rios Community College District is an equal opportunity employer, and does not discriminate regardless of race, color, sex, religion, age, sexual orientation, national origin, ancestry, disability, medical condition, political affiliation or belief, or marital status.




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Job No: C00537P
Posted: 2/28/2018
Application Due: 3/27/2018
Work Type:
Salary: $5,316.80 per month