Technical Support & Customer Service Rep

Burlington, VT
Feb 28, 2018
Institution Type
Four-Year Institution

Position Details

Advertising/Posting Title Technical Support & Customer Service Rep Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary
Provide high-level technical support for Research Center for Children, Youth and Families, Inc. (RCCYF) software products. Serve as point of contact for the testing of new RCCYF products and enhancements to existing products. In support of the Customer Service Team, assist in the dissemination, processing, and shipping of standardized assessment materials to customers world-wide. Identify causes of software technical issues and their solutions. Functional supervision is provided by the IT Team Lead and Customer Service Team Lead; this position reports to Operations Manager.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor's degree in technology related field and one to three years' related experience in technical support or customer service required. Proficiency in standard business software applications required. Effective interpersonal and communication skills, to include ability to communicate mental health assessment material to diverse customers and demonstrate responsible judgment in utilizing sensitive information. Accuracy, attention to detail, and ability to cope with multiple task demands required. Ability to occasionally lift/move boxes weighing up to 50 pounds required.
Desirable Qualifications
Prior experience in creating test scripts and testing software highly desirable.
Other Information
4 month probationary period is required
Special Conditions Contingent on continued funding, Occasional overtime/weekend hours required, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees Category Biological/Biomedical Sciences Job Type Full-time FLSA Non-Exempt Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 34330.00 Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 65230.00 Staff Hiring Band Staff Union Code NU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 02/07/2018 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No

Position Information

Position Title Info Tech Assist/Programmr Posting Number S1447PO Department Psychiatry/55750 Position Number 00024665 Employee FTE 1.00 Employee Term 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

    Documents Needed to Apply

    Required Documents
    1. Resume
    2. Cover Letter/Letter of Application
    Optional Documents

      The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.