Wireless Network Technician

Job description

Who We Are:

The Information Technology Department operates in a support role for every department and school on the University of Colorado Colorado Springs Campus. Offering services from Help Desk to classroom AV support, web development to IT security and compliance.

This position will handle day-to-day operations of the UCCS wireless network and help manage the wireless infrastructure. The position will assist the Wireless Network Manager in providing design, implementation and the future direction for the campus wireless environment.

Examples of Work Performed

Provide tier 3 support for wireless incidents escalated by the Office of Information Technology (OIT) User Services Team. Collect data and feedback from clients about functionality and issues with the campus wireless system.

Troubleshoot and replace malfunctioning Wireless Access Points (WAPs).

Locate and address intrusive rogue WAPs and other interfering devices.

Write and maintain user support documentation for the wireless system.

Test new wireless client devices and document required settings.

Install client security software on common devices to test Network Access Control (NAC) policies and enforcement. Create and maintain documentation for client security software settings (e.g., Operating system and anti-virus update settings).

Train OIT support staff on the use of wireless troubleshooting tools.

Assist with configuring, maintaining and performing upgrades to the wireless infrastructure. This includes, but is not limited to, wireless controllers, the NAC system, and guest wireless system.

Maintain and verify configuration backups for wireless controllers and network equipment.

For new buildings, remodeled spaces, and wireless upgrades:

  • Perform wireless site surveys using Ekahau and VisualRF Planner.
  • Provisioning WAPs.
  • Physical placement and testing of WAPs.
  • Test wireless coverage to determine if WAP placement and settings provide intended level of service.

Create & run statistical reports on usage and quality of wireless networks.

Research new Wireless Local Area Networking (WLAN) technologies.

Knowledge, Skills, and Abilities

Understanding of networking for client operating systems

Understanding of TCP/IP network troubleshooting

Understanding the fundamental principles of local area networks

Understanding the fundamental principles of wireless local area networks

Knowledge of IEEE 802.11a/b/g/n/ac

Knowledge of IEEE 802.1x authentication

Knowledge of WLAN radios and antenna characteristics

Experience terminating Ethernet (CAT5e, CAT6 or CAT6A) cables

Experience with Linux servers

Experience with Microsoft servers

Knowledge of scripting language or programming languages

Knowledge of cyber security best practices

Physical requirements:

Must be able to lift network equipment above head (approx. 25 Lbs.) and lift some heavier equipment to 4 feet (approx. 40 Lbs.)

Ability to climb ladders and install equipment overhead.

Good vision necessary, preferably correctable to 20/20

Salary Range: $50,000.00

For the purposes of FLSA this position has been determined to be exempt from (not eligible for) overtime under FLSA.

The University of Colorado, Colorado Springs offers a full benefits package. Information on University benefits programs, including eligibility, is located at http://www.cu.edu/employee-services.

The University of Colorado is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.


Minimum Requirements

Bachelor of Science in the field of Computer Science or related degree. In lieu of a degree, year for year experience in the field can be substituted.

At least one year work experience with enterprise wireless local area networks.

Special Instructions to Applicants:• Applications submitted by 21 Feb, 2018 will receive full consideration. • Applications submitted through email or surface mail will not be considered. Please apply at www.cu.edu/careers. • Upon request, please be prepared to provide five references (at least two previous/current supervisors), including their email contact information.

Travel for in-person interviews will be reimbursed. If you are offered the job and do not accept, no reimbursement will be allowed. • The successful candidate must provide proof of eligibility to work in the United States upon hire. • The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. * Tentative telephone interviews 26 Feb - 2 Mar and tentative on campus interviews 12-16 March with a potential start date of 1 Apr 2018

Application Materials Required:Cover Letter, Resume/CV, List of References

Job Category: Information Technology

Primary Location: Colorado Springs

Department: C0001 -- Colorado Springs Campus - 40087 - IT Administrative Operations

Schedule: Full-time

Posting Date: Feb 7, 2018

Closing Date: Ongoing

Posting Contact Name: Sarah Mensch

Posting Contact Email: [email protected]

Position Number: 00742902





Diversity Profile: University



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Job No:
Posted: 2/28/2018
Application Due: 3/22/2018
Work Type: