CUSTOMER SERVICE REPRESENTATIVE
JOB NO.: 104177-US
Work Type: Staff-Full Time
Department: FP&M/TRANS SERV/CUST SERV
Categories: Office & Administrative Support, Transportation Services, Other
Employment Class: University Staff-Ongoing
Position Vacancy ID: 104177
Working Title: Customer Service Representative
Official Title: OFFICE OPER ASSOCIATE(16160)
Hiring Department: A718305-FACILITIES PLNG AND MGMT/TRANS SERV/CUST SERV
Term: This is an Ongoing appointment
This position provides front line customer service/transportation information to over 60,000 faculty, staff, students, and nearly 4.5 million visitors to the University of Wisconsin-Madison campus each year. Coordinate daily operations for three Transportation Customer Service facilities (WARF, 21 N. Park Street, & AFCH offices). Activities include, but are not limited to, customer service (in-person, via telephone, by mail, and online) for a variety of parking and Commuter Solutions programs, policies, and processes. Program responsibilities include daily management of the front counter operations at all Transportation Services locations. Ensure efficient and appropriate customer service: interpret and explain Transportation Services policies/procedures, allocate temporary parking space, issue annual permits, and facilitate balance/needs of the various customer groups. This requires extensive knowledge of complex transportation programs, policies and procedures to ensure accurate and timely information is relayed to the customer. Proficient customer service skills are required to handle the large volume of contacts, difficult and stressful interactions, and delivery of difficult information and decisions to demanding customers. Accurately maintain computer databases with permit and customer information. This position is responsible for providing a high level of customer service and a positive image for the Transportation Services Department and the University of Wisconsin - Madison. Work closely with other Department staff as a team and provide consistent and high quality application and interpretation of Transportation Services business policies. Work is performed under general supervision.
The University of Wisconsin-Madison, Transportation Services, is committed to the highest standards of customer relations and principles toward customers, fellow staff, students, and visitors. Staff will serve as role models and ambassadors by practicing exemplary behaviors when working with customers and fellow staff members.
8 hours shifts, variable between 7:00 a.m. and 4:45 p.m. Monday through Friday
Instructions to applicants:
Please click on the "Apply Now" button to start the application process.
Starting pay is based on experience and qualifications, with a minimum starting rate of $15.50 an hour.
Applicants will be asked to upload a resume and cover letter.
In your cover letter please describe the following:
1. Your ability to produce quality work, of considerable complexity, in a timely and efficient manner.
2. Your experience with cash register to complete cash and credit card transactions.
3. Computer programs in which you feel you are proficient.
4. Your ability to prioritize, organize, and manage your time.
5. Your experience with customer service and conflict resolution.
Additional Link: Full Position Details
NOTE: A Probationary Period will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Advertised: Feb 26 2018 Central Standard Time
Application Close: Mar 14 2018 11:55 PM Central Daylight Time