Sr Cross Functional IT Support Specialist

Job description


Requisition Number

Job Title
Sr Cross Functional IT Support Specialist

Official Title
Sr Cross Functional IT Support Specialist

Position Number

Administrative IT Services - 150100


Is this an internal posting only?

Work Schedule
Monday - Friday 8am - 5pm; weekend hours as needed; additionally weekend/holiday on-call

Department Overview
Administrative Information Technology Services' unique role in accomplishing the University's mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.

The Administrative Information Technology Services department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Job Description
The Administrative IT Services Department at the University of North Texas is seeking to hire a Sr Cross Functional IT Support Specialist to join our team. The position will be responsible for the following job functions, but not limited to:

* Workstation support and user support in Student Affairs and during emergencies with all areas of AITS.
* Workstation and user support in departments supported by AITS as required by the Executive Director and Cross Functional IT Support Manager.
* Manage service tickets.
* Perform calendar/scheduling functions for the Executive Director.
* Perform research activities as needed by the AITS Executive Director.
* Perform projects and tasks in support of Student Affairs and AITS in an assistance role.
* Track and maintain office supply inventory for AITS.
* Backup management of servers and software.
* Windows OS and some Apple OS.
* End-user support and training.
* Responsible for keeping an accurate internal equipment inventory for AITS.
* On-call responsibilities.
* Monitor and respond to malware incidents.
* Work on maintaining and modifying the AITS ePO dashboard.
* Familiar with industry best practices pertaining to security and following those on the job.
* Surveillance, access control and environmental control systems management and support.
* Support of digital signage systems in Student Affairs and as needed for the Union department.
* Work with departments with their AV needs in a backup role.
* Assist Executive Director and Cross Functional IT Support Manager for AV project in departments and special needs that require many IT disciplines.
* Work with departments in support of events for their WiFi and remote setup needs.

The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications
The successful candidate will possess an Associate's Degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience. The following knowledge, skills, and abilities are required:

* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:
* Bachelor's Degree in Business Computer Information Systems or MIS or Computer Science or Computer Engineering.
* Previous experience and/or knowledge of Server, network management, Microsoft Access, McAfee ePO, McAfee VirusScan, PowerShell, and video surveillance.
* Prior experience scheduling meetings for a large team, conducting research on products, AV installation/maintenance, tracking computing inventory, vendor liaison and office supply management a plus.
* Prior experience with troubleshooting desktop, printers, imaging desktops, securing peripheral devices, encryption of mobile devices and user support in the field a plus.

Special Instructions to Applicants
Please submit a cover letter, resume and a list of three professional references with the online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 2/28/2018
Application Due: 3/20/2018
Work Type: