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Desk Top Support Manager

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Posting Number STA00605PO17 Classification Title IT Consultant I Internal Title Desk Top Support Manager Campus Columbia 01 College/Division Division of Student Affairs and Academic Support Department Housing Band 6 Advertised Minimum Salary $41,958 Advertised Salary Range $41,958 - $48,251 Location of Vacancy Part/Full Time Full Time Hours per week 37.5 Work Schedule Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Information Technology

About UofSC

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Position Description

Advertised Job Summary

The Desk Top Support Manager will be responsible for the deployment, installation and maintenance of University Housing computer systems and provides desktop support and programming services for the day to day operation. Participates in the installation and maintenance of new and existing hardware and software applications within University Housing. Provides support for the MS Windows OS and other specialized software applications (i.e., CBord, Odyssey, HMS, FAMIS, Johnson Controls P2000, Adobe Creative Cloud). Provides guidance of system capabilities, utilization, storage, security, access, maintenance, and operational issues and confers with users, staff and IT Director to discuss the revision of new and existing systems. Provides assistance and coordinates software training for users. Writes documentation, designs flow charts, and diagrams on system procedures and data for administrative use. Oversees equipment inventory database of computer systems. Is responsible for the support and maintenance of smart classroom and conference rooms. Individual may be called to assist with campus and individual crisis during evenings and weekends and during peak periods. Must have flexibility and ability to work longer than normal hours if necessary. This position has been designated as essential personnel during inclement/hazardous weather and other emergencies.

Minimum Qualifications (Classified and Unclassified positions)

Bachelor's degree in Information Technology Systems or related field and 2 years experience in computer systems development and modifications; or equivalency.

Preferred Qualifications

Highly proficient in computer hardware and software troubleshooting and deployment. A+ certification desired.

Knowledge/Skills/Abilities

Skill in the installation, deployment and modification of software applications. Skill in imaging of computer equipment. Knowledge of office automation standards and microcomputer hardware and software. Knowledge of data processing operations. Ability to train, direct and coordinate work of users. Ability to establish working relationships with users and vendors. Ability to provide courteous customer service to a diverse clientele, including faculty, staff and students.

Posting Detail Information

Number of Vacancies 1 Desired Start Date If Research Grant/Time Limited, give end date Job Open Date 12/13/2017 Job Close Date Open Until Filled Yes Special Instructions to Applicant Quicklink for Posting http://uscjobs.sc.edu/postings/23134 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.

Position Attributes

Hazardous weather category Essential Safety Sensitive or Security Sensitive No

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have at least a Bachelor's degree in Information Technology Systems or related field and 2 years experience in computer systems development and modifications; or equivalency?
- Yes
- No

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Required Documents