Associate Director of Financial Aid

Job description

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. With a current enrollment of over 12,000 students, enrollment is projected to exceed 13,000 students in 2017, including both residential and commuter students. GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.?

Position Title:
Associate Director of Financial Aid

Job Category:

Financial Aid - 6510410

Academic Affairs

Required Documents:
Cover Letter, Resume

Reporting to the Director of Financial Aid, the Associate Director provides leadership and vision to the Financial Aid Office and the Department of Enrollment Management. The Associate Director works with the Director to formulate goals and objectives in order to meet the needs and visions of the institution. In addition, the Associate Director supervises the Assistant Director for Customer Service and the Default Manager.


  • Serves as lead financial aid administrator in the absence of the director. Supervises Assistant Directors of
    Customer Service and Processing as well as the Default Manager. Meets regularly with leadership team to make
    plans that are in line with office goals and objectives. Coordinates activities with outside offices and assigns
    responsibility to staff to be point of contact for each area.
  • Responsible for development of departmental staff. Based on recommendations from the Assistant Director of
    Compliance, will prepare a staff training plan for the year. In addition, this position will determine individual
    development plans for staff members that will include but are not limited to office or institutional training;
    webinars; conferences; or off campus training. Provides direction in obtaining the appropriate resources needed
    for the goals.
  • Coordinates and implements the communication plan for financial aid applicants. Coordinates with the Office of
    Admissions to determine timing of communications are appropriate and meet all required standards. Monitors
    the communications sent to students and ensures that communications are timely and accurate. Coordinates all
    outbound call campaigns and determines priorities as well as messaging.
  • Processes all Professional Judgment requests. Establishes policies regarding review, approval and denial of all
    cases. Documents and communicates all decisions to the appropriate parties.
  • Manages all student requests for institutional funding to cover outstanding balances. Coordinates with
    Development to determine available funding; ensures compliance with awarding; reports and reconciles all
    expenditures. Makes recommendations for funding to the Provost. Communicates with students any outcome.
    Awards approved funds in a timely manner.
  • Develops and coordinates the distribution of all Financial Aid publications. Coordinates with Public Affairs and
    Admissions to develop a Financial Aid "brand" that will carry through all publications. Assesses the need for
    publications and determines areas where information needs to be improved. Approves all NextGen web forms
    or paper forms created by staff.
  • Works with the Director in developing long-range plans and operational practices. Ensures the execution of the
    overall operational plan and objectives. Responsible to updating goals and objectives in the WEAVE system.
    Prepares the COOP plan and serves as the point of contact for updating and communicating the plans. Oversees
    all staff meetings to ensure that staff are well informed of any goals, policies or activities. Communicates
    expectations of staff in meeting each of these.
  • Develops and ensures federal and state compliant content for financial aid website and assists in the
    coordination of the relevancy, usefulness, and accuracy of information on the GGC website related to financial
    aid and Consumer Information. Communicates with Public Relations regarding financial aid information
    provided to the public.
  • Assists students and parents in navigating the financial aid process. Troubleshoots difficult cases referred by
    Assistant Director of Financial Aid - Customer Service. Serves as a liaison between the President's and Provost's
  • Performs other duties, as assigned.

Minimum and Preferred Qualifications:



  • Bachelor's Degree required
  • At least three to five years experience in student aid, higher education administration or in a related field which requires the interpretation and application of public regulations and policies
  • Supervisory experience required
  • Must have a strong working knowledge of Microsoft Excel


  • Master's degree preferred
  • Knowledge of Banner, NSLDS, CPS, and BDM preferred
  • Working knowledge of Access database is desired
  • Supervisory responsibility over leadership teams or Assistant Director levels
  • Financial aid experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV funding strongly preferred

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.

Physical Requirements

Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Applicant must be able to perform the essential functions of the job, with or without reasonable accommodations.

Work Hours:
Position may require non-standard work hours (nights and weekends).

Position Status:






Diversity Profile: University



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Job No:
Posted: 2/28/2018
Application Due: 4/13/2018
Work Type: