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Assistant Director of Financial Aid Processing

Job description

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. With a current enrollment of over 12,000 students, enrollment is projected to exceed 13,000 students in 2017, including both residential and commuter students. GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.?

Position Title:
Assistant Director of Financial Aid Processing

Job Category:

Financial Aid - 6510410

Academic Affairs

Required Documents:
Cover Letter, Resume

Reporting to the Associate Director of Financial Aid, the Assistant Director of Financial Aid Operations directly supervises the day-to-day technical processes and general operations of the Financial Aid office; provides training and support to assigned staff; and ensures compliance with relevant regulatory requirements. This position is also responsible for the Direct Loan program.


  • Assists the Associate Director and Director in administering financial aid programs. Develops /implements policies and procedures that govern the day-to-day operations of the office. Organize, coordinate and supervise the day-to-day operation and activities of the FAO. Supervise Records, Verification & State Programs Coordinators. Ensures that processes are being run daily. Coordinates with Assistant Director of Customer Service of any break in normal processes.
  • Manages the Direct Student Loan program by reviewing awards, originating loans and monitoring error reports. Assigns responsibility for loan clean up, pending loan review, loan limit review and other post screening responsibilities. Coordinates the download and verification processes. Communicates with Call Center and AD of CS any anomalies in processing times.
  • Responsible for process training for all staff. Works in conjunction with the AD of Compliance to train staff on their functional areas. Works with the Assistant Director of Compliance, Associate Director and Director with the New Hire process to create the training plan for each staff member. Conducts process trainings throughout the year.
  • Creates and maintains the office processing calendar. Develops a processing plan and communicates to staff and other offices items required for completion. Monitors the daily work flow of the office by reviewing documents received and processed; updating the call center on processing timelines; overseeing any changes made to work flows. Coordinates with the AD of Compliance to implement any process improvements.
  • Serves as a member of the leadership team. Makes recommendations for office goals and objectives. Reviews professional judgment requests as part of the PJ committee. Communicates to leadership team any issues related to processing and recommends any process improvements. Works closely with the Assistant Director of Compliance to review files processed by other staff.
  • Oversees the private loan process. Assigns responsibility for certification of private loans. Keeps current on all regulations related to private lending including the requirements for disclosures of preferred lenders.
  • Other duties as assigned by Director or Associate Director.

SALARY: Commensurate with education and experience.

Minimum and Preferred Qualifications:

Knowledge, Skills and Abilities

  • Must be able to effectively communicate complex ideas to various audiences.
  • Must have effective task and time management abilities.
  • Ability to manage multiple projects to meet deadlines is critical.
  • Must have demonstrated strong analytical and problem solving skills.
  • Must have a strong working knowledge of Microsoft Excel.
  • Working knowledge of Access database is desired.
  • Must be willing to work in a team environment where input from all is expected.
  • Knowledge of Banner, NSLDS, CPS, and BDM preferred.
  • Reliable and dependable attendance is required.
  • Must have a solid understanding of Federal Regulations.

Minimum Qualifications

  • Bachelor's Degree
  • Three (3) to five (5) years experience in student aid, higher education administration or in a related field that requires the interpretation and application of public regulations and policies

Preferred Qualifications

  • Master's Degree
  • Financial aid experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV funding

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.

Physical Requirements

Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Applicant must be able to perform the essential functions of the job, with or without reasonable accommodations.

Work Hours:
Position may require non-standard work hours (nights and weekends).

Position Status:






Diversity Profile: University


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Job No:
Posted: 2/28/2018
Application Due: 4/29/2018
Work Type: