Enrollment Management Associate - Financial Aid Advocate

Job description

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. With a current enrollment of over 12,000 students, enrollment is projected to exceed 13,000 students in 2017, including both residential and commuter students. GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.

Position Title:
Enrollment Management Associate - Financial Aid Advocate

Job Category:

Financial Aid - 6510410

Academic Affairs

Required Documents:
Cover Letter, Resume

Under the supervision of the Assistant Director of Financial Aid-Customer Service, the Enrollment Management Associate has the primary responsibility for processing and determining student eligibility for financial aid. The Associate also evaluates financial aid applications for eligibility and determines aid package while ensuring institution is compliant with federal, state, and institutional regulations and policies.


  • Provide face-to-face and external financial aid counseling to students and parents
  • Review and accept documents submitted
  • Respond to correspondence (phone calls, e-mails, etc.) in a timely manner as prescribed by the Director or Assistant Director. Shares responsibility for responding to Call Center tickets or office emails.
  • Serves as a trainer for financial aid related inquires and acts as point of contact as needed.
  • Process HOPE eligibility for incoming and continuing students. Notify students of eligibility.
  • Responsible for assisting students with researching other avenues for funding. This is specifically related to students who owe balances or have extenuating financial circumstances. Makes recommendations for Beacon, United Way and other emergency funding to the Assistant or Associate Director.
  • Participates in student outreach programs and initiatives offered by the office, GGC or others in the community. Makes recommendations for potential outreach activities. Assists in the preparation of programs. Conducts financial aid presentations on and off campus, including high schools.
  • Serves on campus committees as required.
  • Perform other duties as assigned

Minimum and Preferred Qualifications:


Bachelor's degree or higher from an accredited college/university.


  • Financial aid experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV funding strongly preferred.
  • Knowledge of Banner, NSLDS, CPS, SQL and BDM preferred.
  • NASFAA Credentials desired.

Knowledge, Skills, and Abilities

  • Must be able to effectively communicate complex ideas to various audiences.
  • Must have excellent customer service skills and a desire to improve the student experience.
  • Must have effective task and time management abilities. Ability to manage multiple projects to meet deadlines is critical.
  • Must have demonstrated strong analytical and problem solving skills.
  • Must be willing to work in a team environment where input from all is expected.

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.

Physical Requirements

Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Must be able to perform the essential functions of the job, with or without reasonable accommodations.

Position Status:






Diversity Profile: University



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Job No:
Posted: 2/28/2018
Application Due: 4/21/2018
Work Type: