Patient Relations Assistant/OnCall--Chandler Emergency Department

Job description

Position includes the following:
-Registration for ED and Direct Admits
-Copay/payment collection at time of service
-Customer Service
-Medical Records release of information
-Front desk receptionist functions.

Job Title
Patient Relations Assistant/OnCall--Chandler Emergency Department

Requisition Number

Working Title

Department Name
H3020:Admitting and Registration Services

Work Location
Lexington, KY

Salary Range

Type of Position

Position Time Status
On Call

Required Education

High School/GED

Required Related Experience

3 1/2 years of related education/experience.

Required License/ Registration/Certification


Physical Requirements

Requires periods of sitting, standing, and walking. May require lifting/pushing/carrying objects up to 10 pounds.


1st shift. Applicants must be able to work weekends and holidays.


High level of keyboarding accuracy and attention to detail. Ability to maintain calm during stressful situations and provide excellent customer service. Ability to effectively prioritize work. Must have schedule flexibility.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Prior patient registration experience preferred. Customer service background such as retail, call center, hospitality, etc., also very helpful.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How much direct experience do you have using a computer (e.g. keyboarding, data entry, and e-mail)?
    • None
    • More than 0, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  2. * How many years of paid work experience do you have in a customer service position?
    • None
    • More than 0, through 1 year
    • More than 1 year, through 3 years
    • More than 3 years, through 5 years
    • More than 5 years
  3. * Please list the hours, days, and shifts you are available to work.

    (Open Ended Question)

  4. * Which of the following best describes your years of experience in patient registration?
    • None
    • More than 0, less than 1 year
    • More than 1 year, less than 2 years
    • More than 2 years, less than 3 years
    • More than 3 years
  5. * Describe how your skills and experience make you a good fit for this position.

    (Open Ended Question)

Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter





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    Job No:
    Posted: 2/28/2018
    Application Due: 4/29/2018
    Work Type: