Executive Director, Employer Relations
*Cover letter is required with application.*
Summary: The Executive Director, Employer Relations leads the Employer Relations (ER) team to maximize University-wide employer experience, to deepen existing employer/graduate school engagements and to develop new partnerships with a broad range of nationally and globally prominent organizations resulting in desired volume and quality of internships, full-time jobs, graduate school opportunities, job shadowing, networking connections, and career exploration opportunities for all undergraduate and graduate -- domestic and international-- students (approximately 5,500 students) in the College of Liberal Arts and School of Business.
- Sets the overall vision, strategy, goals, and develops the annual plan for the ER team.
- Leads and manages all employer engagement activities, including the cultivation of new employer relationships in targeted industries, functions, and locations for all students—ultimately achieving targeted volume, quality, and variety of employer connections and opportunities across the University to meet student employment and employer satisfaction goals and long-term strategic aspirations related to industry partnerships.
- Evaluates ER organizational structure, roles, and responsibilities to maximize team performance and efficiency, and optimizes collaborations with internal and external stakeholders to achieve ER goals/objectives; aligns team based on Career Affinity Group model.
- Establishes strong team morale; manages annual performance review process and develops professional development plans across the staff to increase knowledge, skills, and abilities.
- Implements and manages a key employer account management process and engagement plan based on a tiered-service model.
- Develops a strategic ER operational framework, process, and scorecard for the ongoing enhancement, evaluation, and optimization of existing and new employer activities and programs (i.e. on-campus recruiting, information sessions, career fairs, job shadowing, career treks, and networking events) in order to ensure success and maximize ROI.
- Cultivates and manages relationships with key partners including, Office of Personal and Career Development, Market Readiness and Employment, Faculty/Staff leadership in academic programs, Office of Family Engagement, Advancement, Alumni Relations, and Alumni Affinity groups to foster collaboration towards mutual goals and objectives.
- Leads implementation of new CRM system/technology platform to centralize and manage strategic employer connections across the ER team and key internal partners; ultimately results in enhanced employer experience, efficient information flow and data management/reporting, creation of a long-term institutional asset, and increased employment opportunities for students.
- Leverages benchmarking data and best practices to evaluate ER team activities, tools, and resources and to enhance overall business processes.
- Creates and implements strategic marketing and communications plans aimed to inform key stakeholders/partners (internal and external) on the team’s impact to drive new connections and increase employer engagement.
- Monitors and manages ER budget and reporting and allocates resources based on goals and objectives.
Required Education, Knowledge, Skills, Abilities:
- Bachelor’s degree and eight or more years of prior management experience leading university recruiting, sales, operations, and/or customer experience teams for high-volume, fast-paced environments; or the equivalent combination of education, training and experience.
- Leads with a strategic, goal-oriented, and data-driven mindset; demonstrated ability to analyze data and trends, and create actionable solutions and strategies.
- Ability to navigate and achieve results in complex, matrix-model organization.
- Superior leadership, management, relationship-building, collaboration, communication (written and verbal), and presentation skills.
- High personal standard of professionalism, accountability, humor and maturity.
- Knowledge or experience in implementing and maintaining a CRM software solution.
- Exceptional attention to detail and accuracy.
- Ability to establish credibility, influence outcomes and work effectively and collaboratively with a wide variety of people from diverse backgrounds and cultures.
- High level of discretion, good judgment, and skill in diplomacy, negotiation and mediation to resolve issues among stakeholders with diverse opinions and objectives.
- Commitment to excellence, with demonstrated ability to initiate and improve processes.
- Proven project management skills to see projects through from conception to final implementation.
- Responsible for own work.
- Manages staff/student workers.
- Budgetary responsibilities.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Winston-Salem, North Carolina, United States