Student Computing Tech Support (OPS)


Job ID: 42543

Regular/Temporary: Temporary

Apply On Or Before: 01/01/9999



Department

Information Technology Services/ University Technology Administration/ Computing Technology Support/ Student Computing Support

Responsibilities

Provides quality, effective, reliable, and responsive support to FSU Students. Installs, maintains, troubleshoots, or modifies computer configuration, multimedia equipment, and related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software. Performs other duties as assigned. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate vehicle.

Qualifications

High school diploma or equivalency and two years of experience or a combination of post high school education and experience equal to two years.
Position requires a Class E Driver's License.
Experience with Microsoft Windows OS XP, 7, 8 and 10 in addition to MAC OSX.
Experience with email clients (i.e., Outlook 2007, 2010, 2013, 2016), Microsoft Office 2007, 2010, 2013, 2016 and O365 Pro Plus.
Experience with basic network configuration and troubleshooting skills required.
Experience with Customer Service.
Experience with computer operations, functions, and related peripherals
Experience with documenting processes (new and existing).
Experience prioritizing, organizing and perform multiple work assignments simultaneously.
Experience working successfully in a team-oriented environment.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of managers and subject matter experts.
Capable of lifting a 50 lb. weight.
Selected candidate will be expected to complete a series of certifications within 8-12 weeks of the hire date.

Anticipated Salary Range

$10-$12 commensurate with experience

Pay Plan

This is an OPS/temporary Job.

Schedule

Work Schedule: Monday-Friday between 7:30am-5:30pm.

Criminal Background Check

This position requires successful completion of a criminal history background check.

Criminal Background Check

This position requires successful completion of a criminal history background check.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Open until filled

This position is being advertised as open until filled.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act, http://hr.fsu.edu/?page=benefits/insurance/insurance_home&ops=1.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

PI101375674