Infrastructure Operations Analyst

Job description

Requisition Number S1452

Position Number 999207

Position Classification Title IT Operations Analyst

Functional Title Infrastructure Operations Analyst

Position Type Staff

Position Summary

The UNCG Infrastructure Operations group is currently seeking qualified candidates to consider for an exciting and challenging career in Information Technology at the University. UNC Greensboro's Information Technology Services division plans, designs, implements and supports stable and secure IT systems, voice and data network infrastructure. We support more than 20,000 students, faculty and staff by administering the campus enterprise server infrastructure, local and wide area network infrastructure, voice services infrastructure, service operations center and service desk. All of the core technology services offered by the University rely on the successful design, development, implementation, growth, maintenance and monitoring of the campus systems and networks infrastructure.The primary function of IT Infrastructure Operations is to collect real-time data, perform analysis, and provide major incident response for the systems and facilities supporting critical enterprise-level applications. Infrastructure facilities include two on-campus data centers, multiple campus network distribution facilities, and many building network distribution facilities throughout campus and in several remote locations. This position will present an excellent opportunity for a contributing level IT professional to move into the enterprise level of a mid-sized (and expanding) IT organization. The position will involve a range of skill sets, including components of web development, system administration, application configuration, and client service.

Minimum Qualifications

Bachelor's Degree in Computer Science, Computer Information Systems, Computer Science Engineering or a closely related degree from an appropriately accredited institution; or a Bachelor's Degree from an appropriately accredited institution and one (1) year of experience in Operations/Systems work or closely related area; or an Associate's Degree in Computer Information Technology, Computer Engineering Technology or Networking Technology from an appropriately accredited institution and two (2) years of experience in Operations/Systems work or closely related area; or an equivalent combination of education and experience.

  • Journey level requires an additional one year of education or experience.
  • Advanced level requires an additional two years of education or

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range $46,635-$53,603

Org #-Department Information Technology Services - 23101

Work Hours of Position weekdays and weekends falling between the hours of 7 AM and 7 PM

Job Family Information Technology

Competency Level Contributing

Open Date 02/26/2018

Close Date 03/14/2018

Job Close Date

FLSA Non-Exempt

Salary Grade Equivalency 68

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Reference Letter 1
  2. Reference Letter 2
  3. Reference Letter 3

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following options best describes your higher education experience?
    • No Response
    • Bachelor's Degree or higher in a closely related field
    • Bachelor's Degree or higher in an unrelated field
    • Associate's Degree in a closely related field
    • Associate's Degree in an unrelated field
    • 3 years
    • 2 years
    • 1 year
    • less than 1 year
  2. * How many years of experience in a closely related field do you have?
    • No Response
    • 4 or more years
    • 3 years
    • 2 years
    • 1 year
    • less than 1 year
  3. * Do you have a degree in computer science or a similar relevant combination of education and experience in information technology?

    (Open Ended Question)

  4. * UNCG Information Technology Services is a 24x7x365 operation. Are you able to work a flexible work schedule which may include evenings, weekends and holidays to accommodate the needs of an enterprise-level information technology operations center?

    (Open Ended Question)

  5. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  6. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

To learn more or to apply for this position please visit our UNCGjobsearch website at






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Job No:
Posted: 2/28/2018
Application Due: 3/15/2018
Work Type: